Helpdesk Analyst

14 hours ago

Great Neck, United States Wego Chemical & Mineral Full time
Description

Job Summary

The Helpdesk Analyst oversees and maintains Wego's computer hardware and software systems. He / she assists the company in resolving technical issues concerning customer's accounts or company software infrastructure. The helpdesk also supports computer software integration by diagnosing and troubleshooting common problems.

Responsibilities
  • Set up and manage user accounts and permissions to permit access to a network.
  • Uphold and test security and block unapproved access.
  • Configure Wego's computer system to meet specific business goals.
  • Monitor day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Endorse and apply upgrades to systems to ensure durability.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Assist in technical upgrades and maintenance of desktop systems.
  • Support testing and deployment of new applications and systems.
  • Train and guide staff on hardware and software usage.
Key Qualifications
  • Bachelor's degree in computer science, information technology, or a related field.
  • 3+ years working in a fast paced on site Help Desk environment.
  • Excellent Knowledge of PC and desktop hardware and internal components.
  • Familiar with configuring and maintaining Active Directory.
  • Hands on experience with Office 365 applications and administration.
  • Ability to troubleshoot computer, printer, and network issues.
  • Excellent communication skills.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure.


Pay Range

$70,000.00 Annually to $70,000.00 Annually

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