Store Manager

7 days ago

costa mesa, United States Anonymous Full time

KEY RESPONSIBILITIES:

Business Development

  • Achieve and exceed sales goals through outstanding selling techniques, clienteling, events, sourcing new customers, and building strong relationships with existing customers.
  • Establish and implement Action Plans to achieve and develop sales for each product category and client segment.
  • Implement and develop CRM initiatives to attract, recruit, develop, retain, and engage a clientele network for the store.
  • Assign targeted quantitative and qualitative goals to SA and ensure they are achieved by communicating on a daily, weekly, and monthly basis and providing constructive feedback.
  • Identify and develop the strengths of each SA, supporting professional growth through training and coaching.

Operational Management

  • Ensure current policies and procedures are correctly followed and respected.
  • Take all the necessary measures to ensure loss prevention and safety in the store.
  • Oversee scheduling and payroll according to the needs of coverage for the business.
  • Actively support back of house operations, including stock receiving & returns, stock inventories, and daily/weekly/monthly routines.
  • Handle customer complaints, ensuring issues are resolved in time, guaranteeing a high level of customer satisfaction.
  • Accurately process all transactions, including the operation of the Cash Register.
  • Manage and maintain the store's budget.
  • Partner with the operations team to order packaging, supplies, and maintenance requests.
  • Support in assigning divisions of responsibilities within the sales advisor team.
  • Partner with operations to ensure the organization of inventory is maintained during incoming and outgoing deliveries, end of season, transfers, cycle counts, etc.

Additional Responsibilities

  • Monitor and maintain visual merchandising standards daily, ensuring that all products are properly displayed.
  • Support in recruiting and training the sales staff.
  • Keep updated with fashion trends, know, and monitor the business environment, including local competition, and communicate this information to the team.
  • Motivate and create a sense of belonging and business involvement.
  • Act in line with the Company's Selling Ceremony & Company Values.




SKILLS AND QUALIFICATIONS

  • Significant experience in retail or the sale of luxury goods.
  • 3 to 5 years of successful experience in a managerial position.
  • High sensitivity to client experience and loyalty.
  • Exceptional interpersonal and communication skills.
  • Strong planning and organizational skills.
  • Adaptability, openness, listening abilities, curiosity.
  • High availability and responsiveness.
  • Product and fashion sensitivity, commercial awareness.
  • Mastering computer skills: Excel, PowerPoint, Outlook.
  • Ability to provide constructive feedback, coach, and develop your team to success.
  • Ability to drive results and manage teams.
  • Foreign languages and a Bachelor’s Degree are preferred.

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