Customs Brokerage Specialist

Join to apply for the Customs Brokerage Specialist role at FedEx Logistics. Responsibilities Provide customers with the highest quality service by ensuring timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in accordance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems which could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files. Perform root cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients' systems (external systems) as necessary. Correspond with business partners in various mediums to include written, phone or e‑mail. Produce operational trend reports. Keep business partners apprised of the exception process. Pre‑alerts – receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments and management of all levels. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed. Develop and maintain a strong relationship with customer's front‑line personnel. Facilitate entry processing and pre‑arrival and post‑arrival exception resolution. Perform other duties as assigned. Qualifications HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational skills. Interpersonal skills. Problem‑solving skills. Ability to handle high volume of work and time‑sensitive tasks independently with minimal supervision. Detail oriented. Knowledge of HTS classification and familiarity with the harmonized tariff system. Knowledge of U.S. Customs regulations and other federal regulations pertaining to area of expertise. Paid Training Provided. About FedEx Logistics FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e‑commerce and trade facilitation solutions. Equal Opportunity Employer FedEx Logistics is an Equal Opportunity Employer including Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. #J-18808-Ljbffr