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Technical Support Specialist – Civil 3D
1 month ago
Join Us Seeking passionate individuals to join our dynamic team, working with top-tier clients. If you're enthusiastic and driven, we want you to make a difference with us
Open to work remotely from locations near Boston, Portland (OR), or Denver
Strictly W2 Contract having experience range 3-7 years only.
Responsibilities
Technical Support:
Respond to support requests through multiple channels and following documented processes.
Document support interactions in a company-wide case management system. Advance unresolved issues to senior staff.
Research, verify, and document product defects.
Manage personal backlog of support requests.
Manage customer and partner expectations by providing updates on progress.
Internal Support:
Participate in product BETA programs and product testing events organized by the product division development teams.
Remain informed on improvements in supported products in relevancy to the ENI industry.
Support the fundamental development of knowledge base quality.
Influence product management and product development to make improvements.
Minimum Qualifications
Bachelor's in Engineering or related.
3 years of ENI industry experience.
Proficiency or familiarity using Civil 3D software in a production environment.
Customer Support and Troubleshooting Experience.
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