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Customer Service Liaison Agent

1 month ago

Williamsburg, Kentucky, United States Greer Companies Full time
Greer Companies: A Leader in Hospitality

We are proud to offer an exceptional opportunity for a dedicated Front Desk Agent to join our team.

  • Main Responsibilities:
  • Deliver outstanding customer experiences through efficient check-in and check-out processes
  • Ensure seamless online and phone reservation management
  • Clearly communicate payment options and verify credit card details
  • Gather essential guest information, including contact details and stay dates
  • Provide warm welcomes and assign rooms to guests
  • Offer detailed information about the hotel, room availability, rates, and amenities
  • Respond promptly and professionally to customer complaints
  • Collaborate with housekeeping staff to maintain clean, well-maintained rooms
  • Confirm large group reservations and tailor services for VIP guests and event attendees
  • Recommend additional hotel services and amenities when suitable
  • Maintain accurate records of bookings and transactions
Required Skills:
  • Proficiency in hotel reservation software systems
  • Knowledge of popular travel booking platforms
  • Exceptional customer service approach
  • Outstanding communication and organizational abilities
Why Join Us:
  • Award-Winning Compensation Package
  • Flexibility in Paid Time-Off Policy
  • Comprehensive Health, Dental, Vision, and Life Insurance
  • Generous 401k+ Matching Program
  • Exclusive Employee Discounts on Hotel Amenities
  • Adaptable Scheduling Options