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Overview and Summary We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now POSITION OVERVIEW We are looking for an Engagement Manager with a nuanced understanding of digital marketing and client relationship skills to maximize our growth potential with these partnerships. Across our marketing solution set, this position serves a key role bridging client management, product support and business development. The Engagement Manager will mainly be focused on internal relationships and communication but should also be comfortable interfacing external client teams. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and ResponsibilitiesUnder limited supervision, manage the execution of assigned digital marketing and consumer engagement solution contracts with existing agency and media platform partners. Manage the day-to-day relationship with the client organization (related to the managed contracts), supporting new business pitches, and maintaining high levels of client satisfaction. Work with Sr. Engagement Manager(s) to support the execution of digital marketing and consumer engagement solution contracts with existing agency and media platform partners. Act as key interface between external clients, internal product teams, and business development. Liaison directly with internal product teams to ensure client business requirements for new products can be technically supported by our solution set. Support internal contract management activities including CRM system tasks, revenue monitoring and budget support. Ensure consistent product performance and deliverables that are in line with client business strategy. Identify opportunities for Urban Science to expand existing client relationships. Qualifications - Education and ExperienceData Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Communication skills: Strong written and verbal skill set required, included ability to communicate concisely and effectively with various levels of leadership Presentation skills: ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives Initiative: Requires the drive to go above and beyond in order to improve or enhance job results Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes EDUCATION and EXPERIENCE University degree required; business or related degrees are preferred from an accredited college or university, or equivalent foreign intuition. Minimum of 4 years related work experience, ideally within digital marketing/media Experience in targeted-audience procurement, media attribution, digital campaign ROI analytics required OEM or Agency experience strongly preferred Familiarity with Media planning and buying mechanics preferred SQL experience a plus WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.
