Manager, Participant Communications
3 weeks ago
This is a hybrid role, requiring the employees to be in our Burbank office 2-3x/week (or more based on business needs).
We are seeking a strategic and creative Manager of Participant Communications to lead our initiatives in internal and external Participant communications, with a focus on delivering exceptional experiences to our valued Participants. The ideal candidate will possess an understanding of our Participants' needs and preferences, achieved through comprehensive Voice of the Participant research and analysis. This will involve employing various methodologies, such as surveys, focus groups, benchmarking, audits, and more, with the help of a research team.
Collaborating closely with cross-functional teams and external partners, the Manager will play a pivotal role in devising a holistic Participant communications strategy. This will encompass establishing key performance metrics, integrating personas and customer journeys, strategizing branding and communications, and managing our website and Participant outreach through all channels.
As the Manager of Participant Communications, you will have the unique opportunity to shape our organization by leveraging insights to enhance satisfaction among our Participants. Your leadership and expertise will enable us to deliver exceptional experiences that resonate with our audience, fostering long-term relationships and driving overall success.
Essential Job Functions
- Individual responsibilities:
- Develops content and directs creative execution to provide a consistent, targeted, and impactful message.
- Builds and maintains solid partnerships with assigned internal clients to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
- Designs campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programs.
- Contributes ideas for new programs, researching and recommending innovative branding techniques.
- Researches and understands key business challenges, customer behavior, target audiences, competitive activity, and environmental factors that impacts programs within the business and assigned departments.
- Provides hands-on advertising support for assigned departments, paying close attention to timelines.
- Identifies and presents opportunities for consistency in messaging and customer experience across channels from websites, mobile apps, newsletters to printed mailings.
- Develops an understanding of short- and long-term department goals and planned initiatives.
- Adjusts and communicates plan changes as necessary to ensure costs for materials, media, and labor are in line with the sales potential for a specific product or campaign.
- Works with leadership to take the pulse of overall business activity to identify cross-marketing opportunities.
- Stays informed of developments in the field of marketing and communications within the industry to foster ideas and innovation.
- Management responsibilities:
- Manage direct reports by setting achievable goals, tracking performance, providing guidance and mentoring.
- Maintain team roadmap prioritizing and planning a communications calendar to execute each year.
- Support team yearly team budget including vendor contracts, travel, education, and expenses.
- Manage external vendors, negotiate contracts, maintain open communication, proactively work with vendors to keep communications fresh and consistent.
- Bachelor's degree in business, communications, marketing, or similar.
- At least 5 years of managing direct reports in digital content creation and communications strategy.
- At least 7 years of experience in communications strategy and digital content creation.
- Experience creating roadmaps/large initiatives and delivering measurable outcomes and impacts.
- Proven experience in website content management and digital content development including understanding the technical aspects of mobile products and their capabilities.
- Strong interpersonal skills, including ability to communicate effectively with different levels (Participants, Staff, Executives, Trustees) to persuade, influence, and drive change.
- Experience being a change agent and ability to energize the team on an ongoing basis, taking steps to remove barriers or accelerate the pace of the work when needed.
- Excellent analytical, prioritization and problem-solving skills, including the ability to analyze data, draw conclusions, and present recommendations.
- Solution-oriented approach to build organization wide process improvements for successful implementation of initiatives.
- Creative, solution-oriented mindset to effectively tackle challenges and obstacles along the way.
- Competitive Market Salary
- Comprehensive Medical, Dental, Vision insurance
- Generous Pension Plan
- Voluntary 401k participation
- Home Internet Stipend (monthly) & Office Equipment Reimbursement
- Access to discounted theme park, movie tickets, etc. through GreatWorkPerks
- Continuous Education: LinkedIn Learning, Internal Learning Systems, etc.
For more information on Life at the Plans visit: LinkedIn: Life at the Plans
SAG-AFTRA Health Plans and SAG-Producer Pension Plans provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are actively seeking job applicants and are committed to inclusive hiring across departments and levels.
-
Manager, Participant Communications
3 weeks ago
Burbank, United States TASC Technical Services LLC Full timeFor more than 60 years the SAG-AFTRA Health Plan and SAG-Producers Pension Plan (the Plans) have provided health and retirement benefits to thousands of entertainment professionals and their dependents across the globe (Plan Participants). The Plans are currently undergoing a major transformation focused on evolving our operations toward a...
-
Therapist for Complex Communication Disorders
3 weeks ago
Burbank, California, United States Kaiser Permanente Full timeSpeech Therapist Job DescriptionKaiser Permanente seeks a skilled Speech Language Pathologist to provide diagnosis and treatment for complex cases in Burbank, California.Job Type: StaffShift: 8 hours, daysHours per Week: 32We offer an attractive salary of $95,000 - $120,000 annually, based on experience.About the RoleThis position requires a master's degree...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeRN Clinical Staff Med/Surg/Tele 3rd floor Full Time - Days at Martin Luther King, Jr. Community Hospital summary: The RN Clinical Staff Nurse is responsible for delivering high-quality, patient-centered care in the Med/Surg/Telemetry unit. This role involves assessing patient needs, coordinating care plans, and collaborating with healthcare teams to enhance...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeRN Med Surg/Tele (4th Floor) Full Time- Nights at Martin Luther King, Jr. Community Hospital summary: The RN Med Surg/Tele is a full-time nurse responsible for high-quality patient care on the 4th floor of the hospital, providing individualized, family-centered nursing services. This role involves organizing, planning, and coordinating medical-surgical...
-
Bilingual Case Manager
3 weeks ago
Burbank, United States Swipejobs Full timeJob DescriptionJob DescriptionApply Today, Work TodayWeekly PayJob Description:Do you have a drive and compassion to help others? Our client is currently seeking an Onsite Case Manager to join their team! **This position is 100% ONSITE **Must reside in California/Burbank area **Must be bilingual Job Summary: The Case Manager is responsible for coordinating...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeRespiratory Therapist Per Diem Night Shift at Martin Luther King, Jr. Community Hospital summary: The Respiratory Therapist provides high-quality respiratory care and cardiopulmonary support to patients, ensuring individualized treatment based on their needs. This role requires performing diagnostic procedures, monitoring patient responses, and collaborating...
-
VP Communications GBE
2 weeks ago
Burbank, United States CLevelCrossing Full timeThe Job WarnerBros seeks a VP, Communications GBE for the Publicity & Comm department. The VP will be responsible for all publicity, plans, activations, campaigns as well as internal and external communications for Warner Bros. Global Brands and Experiences with emphasis on the division’s Consumer Products and Themed Entertainment group. The...
-
Therapy Specialist for Communication Disorders
2 weeks ago
Burbank, California, United States Kaiser Permanente Full timeJob SummaryWe are seeking a skilled Speech Language Pathologist Level II to join our team at Kaiser Permanente in Burbank, California. This is an excellent opportunity for a motivated professional to work with adults and children suffering from communication disorders, voice impairments, and neurological defects.ResponsibilitiesEvaluate and administer...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeRN Emergency Room; FT 7PM - $17 Differential at Martin Luther King, Jr. Community Hospital summary: The RN Emergency Room is responsible for providing high-quality, patient-centered care in the Emergency Department. This role requires a skilled Registered Nurse to effectively assess, plan, and implement nursing care while communicating with the healthcare...
-
Onsite Case Manager
3 weeks ago
Burbank, United States Swipejobs Full timeJob DescriptionJob DescriptionApply Today, Work TodayWeekly PayJob Description:We are seeking two dedicated and compassionate Bilingual Case Managers to join our team. This individual will be responsible for coordinating workforce services and supporting participants in overcoming barriers to employment. As a Senior Counselor, you will work directly with...
-
Onsite Case Manager
3 weeks ago
Burbank, United States Swipejobs Full timeJob DescriptionJob DescriptionApply Today, Work TodayWeekly PayJob Description:We are seeking two dedicated and compassionate Spanish Bilingual Case Managers to join our team. This individual will be responsible for coordinating workforce services and supporting participants in overcoming barriers to employment. As a Senior Counselor, you will work directly...
-
Onsite Case Manager
3 weeks ago
Burbank, United States Swipejobs Full timeJob DescriptionJob DescriptionApply Today, Work TodayWeekly PayJob Description:We are seeking two dedicated and compassionate Case Managers to join our team. This individual will be responsible for coordinating workforce services and supporting participants in overcoming barriers to employment. As a Senior Counselor, you will work directly with clients to...
-
Community Education Support Facilitator
2 hours ago
Burbank, California, United States PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC Full timeTeaching OpportunityPARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking an experienced educator to facilitate parent education programs in various subjects, including technology, STEM, and effective parenting. This role offers a unique chance to make a difference in the lives of families and individuals while advancing your own...
-
Children's Communication Expert
21 hours ago
Burbank, Illinois, United States Burbank School District #111 Full timeAbout the Opportunity: As a Children's Communication Expert at Burbank School District #111, you will play a critical role in helping our students overcome communication challenges and reach their full potential. Your duties will include assessing students' speech and language skills, developing personalized treatment plans, and delivering evidence-based...
-
burbank, United States Martin Luther King Jr. Community Hospital Full timeRN Labor and Delivery Full time Nights at Martin Luther King, Jr. Community Hospital summary: The Registered Nurse (RN) in Labor and Delivery provides skilled nursing care, managing patient needs based on the Watson Model of Care. This full-time position involves 12-hour shifts, where the RN organizes and coordinates individualized patient care while...
-
Community, Volunteer Coordinator
3 weeks ago
Burbank, United States UnitedHealth Group Full timeOptum CA is seeking a Patient Relations Liaison (PRL) to join our team in Burbank, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources,...
-
General Manager
4 weeks ago
Burbank, United States Marriott Full timeAdditional InformationBonus EligibleJob Number24200183Job CategoryProperty LeadershipLocationResidence Inn Los Angeles Burbank/Downtown, 321 South First Street, Burbank, California, United States, 91502VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Bonus Eligible Functions as the primary strategic business leader of the...
-
General Manager
1 month ago
Burbank, United States Marriott Full timeAdditional InformationBonus EligibleJob Number24200183Job CategoryProperty LeadershipLocationResidence Inn Los Angeles Burbank/Downtown, 321 South First Street, Burbank, California, United States, 91502VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Management JOB SUMMARY Bonus Eligible Functions as the primary strategic business leader of the...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeRN Med Surg/Tele (4th Floor) Full Time- Nights at Martin Luther King, Jr. Community Hospital summary: The RN Med Surg/Tele is a full-time nurse responsible for high-quality patient care on the 4th floor of the hospital, providing individualized, family-centered nursing services. This role involves organizing, planning, and coordinating medical-surgical...
-
burbank, United States Martin Luther King, Jr. Community Hospital Full timeIf you are interested please apply online and send your resume toPOSITION SUMMARYThe Clinical StaffNurse is a skilled and experienced professional Registered Nurse (RN) responsible for excellence in the clinical practice of nursing and the management of patient care. Reporting to the Clinical Unit Supervisor of Telemetry, the Clinical Staff Nurse has 12 hour...
