Customer Reliability Engineer

Customer Reliability Engineer / LINE PlatformAs a Customer Reliability Engineer, you will be fully responsible for investigation and support of the technical problems that concern the users of the Messaging Platform.Holding deep domain knowledge and strong technical skills, you will be responsible for solving issues for internal and internal users of the Messaging Platform.Mission & GoalsJoining the existing CRE team, you will be learning first-hand domain knowledge and soon be handling all kind of user information.As the CRE team grows, you will prepare documents for new members and teach them.With the motto "DevOps separation", you will strive to reach a state where no developer of the platform need to handle private information.Your role is to optimize for the satisfaction of our users and clients, and to provide this high quality service, you will also have to organize accessible documentation and deal with urgent inquiries.ResponsibilitiesTechnical support of regular CS related operationsInvestigation and troubleshootingExtraction of data for Disclosure RequestsTechnical support of internal users (QA, Dev, Plan) in the context of Messaging PlatformQA for the related data disclosure toolsPeriodic report of common CS issues and trends to the development team, in the form of measurable KPIsThere is no development involved, but automation of your daily work is encouragedThere is no expected operations on production servers (a different team exists for it)*Scope of Change: There is a possibility of reassignment to any duties as determined by the company.People who can view Platform Engineering from a customer perspective and are interested in creation of value and problem solvingPeople who are data-focused and can be a link between technical and non-technical departments in order to discover and solve technical issuesExperience in development of a product using frameworks like SpringBoot, and understanding programming done in JVM languages or C/C++ (over 1~2 years)Understanding and experience in using SQLKnowledge of the basics of encryptionAs a person in charge of a product or a systemhaving the attitude to face and solve technical and organizational problemshaving the motivation to own new proposals and drive their implementation in both technical and non-technical environmentEnglish proficiency: Ability to read and write business documents (emails, reports, etc.) in English.※ Speaking ability is not required.Japanese proficiency (sufficient for text-based communication on tools like Confluence and Slack, around N2 to N3 level)Experience in development or operation of a BtoC platformExperience in platform engineering or even CRE itselfAbility to engage in text-based communication in Japanese or Korean with internal and external developers, PMs, QAs, and non-technical staff using tools like k. Experience in exchanging technical documents is also required.Experience with tooling and APIs related to Confluence/JIRA, Tableau, Box, PagerDutyExperience querying big data using interfaces likes Hive or SparkHaving done support on-callUnderstanding of privacy laws and regulationsExpected annual salary: JPY 6,000,000 to JPY 10,000,000Form of salary: Monthly salary (including fixed overtime allowance)Standard monthly salary: JPY 400,000to JPY 667,000(Breakdown of standard salary)―Base salary: JPY 309,000 to JPY 518,000―Fixed overtime allowance: JPY 90,000 to JPY 150,000Fixed overtime allowance of 35 hours will be provided, regardless of whether overtime work is performed.Note 1: Overtime allowance is paid separately for overtime work in excess of the fixed 35 hours.Note 2: Names of items related to monthly salary vary depending on the grades.Bonuses are granted a maximum of two times a year. The amount is determined by factors including the company's and your department's performance.*1 You will be paid for the number of days you actually came to the office. (Maximum of JPY150,000/month)*2 Allowance to improve your remote work environment (JPY11,000/month)Type and Period of EmploymentType of employment: permanent employee (no fixed period of employment, 3-month trial period)*No fixed period of employmentWork LocationThere is a possibility that Secure Room operations may arise, please be available to come to the Kioicho office within one hour for this role.*You may be required to report to your assigned office based on work instructions. Initially, the office you report to will be your assigned location. Afterward, there is a possibility of reassignment to any business location determined by the company.*The offices are wheelchair accessible.*Note on measures against passive smoking: In principle, no smoking indoors (smoking rooms are available).Work HoursFlextime system: standard work hours 7 hours 45 minutes (no core hours)Start and end times are up to the individual. However, the company's standard working hours are from 9:30 a.m. to 6:15 p.m.Shortened working hours system available for childcare and caregiving.*Some departments may operate on the standard work hours (9:30 a.m. - 6:15 p.m.), while others may have a shift schedule.Holidays and LeaveDays Off: Two days off per week (Saturdays and Sundays*1), national holidays, New Year's holiday (December 29 to January 4)Leave: Paid leave, special paid leave (for condolence, maternity, sick childcare, nursing care, legally-designated communicable disease, etc.), Happy Friday*2, sabbatical leave*1 May differ depending on department.*2 When a public holiday falls on a Saturday, employees will be given the previous business day off.Comprehensive social insurance (health insurance, nursing care insurance, welfare pension insurance, employment insurance, workers' compensation insurance), Optional Defined Contribution (DC) Pension Plan, Comprehensive Welfare Group Term Insurance, Group Long-term Disability, Employee Savings Program, Cumulative Stock Investment Program, subsidy for re-examination after regular basic/comprehensive health checkup, in-house massage room, club activities, subsidy for employee social events, and moreTalent Development/Support SystemsTraining for Employees, Language Courses, Management Training, LY Corporation Job Challenge, Sabbatical Leave, Doctoral Studies Support Program, and moreSelection ProcessStep1ApplicationStep2Coding test/AssignmentStep3Step4OfferHow to ApplyPlease fill out and submit the application form. To assess your eligibility for the position, we kindly ask you to provide the necessary personal information on the application form. Please note that this information will only be used for recruitment purposes. Please also note that your resume or other submitted documents will not be returned.Document ScreeningYou will be notified of the results of the selection process within two weeks at the e-mail address you entered in the application form, regardless of whether your application is accepted or not. It may take about one week longer if the application period falls during the Golden Week and the New Year holidays.Interview, aptitude test, technical test, compliance check/reference checkApplicants who pass the document screening will be required to undergo multiple interviews, aptitude/technical tests, compliance checks, and reference checks, although the details vary depending on the position.You will be notified of the results of the selection process within two weeks at the e-mail address you entered in the application form, regardless of whether your application is accepted or not.The schedule will vary depending on interviews and other factors, but if everything goes smoothly, an internal offer will be made within about four to six weeks after the application is submitted. Please note that we will not respond to inquiries regarding the details or criteria of the selection process or the reasons for the results, regardless of the results of your application. #J-18808-Ljbffr