Customer Service Representative

7 days ago


federal way, United States Proliance Consulting Full time

Mission

The Guest Services Representative, Tier 1 requires heavy phone communication with

customers, utilizing a variety of software tools to navigate customer accounts, process

online sales and returns.


Key Results Areas

 Provide extraordinary customer service for all inquiries on products and services.

 Sell product and place guest orders in our computer system.

 Follow-up on customer inquiries not immediately resolved.

 Recognize, document and escalate guest concerns to the Team Leader or Manager.

 Coordinate the credit approval and fulfillment of all online orders.

 Demonstrate a sense of urgency.

 Maintain customer confidentiality.

 Work collaboratively in team environment to achieve customer, team, department, and

line of business commitments

 Other special projects as requested by Team Leader/Manager.


Experience, Talent, Education

 High school/GED Diploma.

 1-3 years of customer service, phone, and/or online experience required.

 Customer-focused attitude — a customer advocate

 Demonstrated customer relationship and interpersonal skills.

 Data entry - attention to detail and accuracy.

 Demonstrate professional demeanor and portray company core values.

 Demonstrate clear and professional communication skills - written and verbal.

 Use a variety of computer programs and systems, at an intermediate level including:

Word, Excel, Email, and Internet.

 Intermediate typing skills.

 Effectively work as a team player.



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