Customer Service Representative
7 days ago
Mission
The Guest Services Representative, Tier 1 requires heavy phone communication with
customers, utilizing a variety of software tools to navigate customer accounts, process
online sales and returns.
Key Results Areas
Provide extraordinary customer service for all inquiries on products and services.
Sell product and place guest orders in our computer system.
Follow-up on customer inquiries not immediately resolved.
Recognize, document and escalate guest concerns to the Team Leader or Manager.
Coordinate the credit approval and fulfillment of all online orders.
Demonstrate a sense of urgency.
Maintain customer confidentiality.
Work collaboratively in team environment to achieve customer, team, department, and
line of business commitments
Other special projects as requested by Team Leader/Manager.
Experience, Talent, Education
High school/GED Diploma.
1-3 years of customer service, phone, and/or online experience required.
Customer-focused attitude — a customer advocate
Demonstrated customer relationship and interpersonal skills.
Data entry - attention to detail and accuracy.
Demonstrate professional demeanor and portray company core values.
Demonstrate clear and professional communication skills - written and verbal.
Use a variety of computer programs and systems, at an intermediate level including:
Word, Excel, Email, and Internet.
Intermediate typing skills.
Effectively work as a team player.
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