Director, Workforce Management

3 weeks ago

las vegas, United States Resorts World Las Vegas Full time

Summary Statement:


The Director, Workforce Management is responsible for managing the daily operations of the Scheduling department and overseeing the centralized scheduling process for multiple operational departments. This position will lead the scheduling team in publishing weekly work schedules, operating the centralized callout platforms, and replacing shifts, as necessary. This role is key in managing and auditing the records of attendance and leaves. The ideal candidate creates a work environment that supports our core values, and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.


Primary Job Duties: – Includes but is not limited to:


  • Lead and develop the Workforce Management department to prepare and execute schedules based on analysis and trends.
  • Owner of scheduling software, including configuration and updates.
  • Actively manage schedules property-wide.
  • Collaborate with organizational leaders to ensure accurate staffing levels by identifying opportunities and suggesting best practices to better utilize resources.
  • Ensure all scheduling follows collective bargaining agreements and state and federal labor laws.
  • Monitor business plans, fiscal budgets, and profitability; make necessary adjustments to accommodate business.
  • Work with various labor reporting tools to lead the team in producing staffing levels that meet our business demands, while controlling costs.
  • Partner with property leaders to implement effective department goals including FTE utilization, time-off and training.
  • Manage Human Resources responsibilities to include quality hiring and training, staff motivation, feedback and development, promotions, discipline, and terminations.
  • Adapt quickly and effectively to procedural changes and assist with other special projects.
  • Create relationships with property leaders to develop effective communication between the Workforce Management team and operating departments.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Perform other job-related duties as requested.


Qualifications: – Includes but is not limited to:


  • Advanced knowledge of Virtual Roster scheduling software.
  • Previous experience working with process improvements.
  • Working knowledge of Microsoft Applications (example Word, Excel).
  • Working knowledge of labor metrics, planning, and regulations.
  • Understanding of statistical analysis.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
  • Ability to successfully mentor and lead a team.


Minimum Education and Experience:


  • At least 21 years of age.
  • Bachelor’s degree in finance, accounting, or related field.
  • Minimum of five years of previous Workforce Management experience or an equivalent combination of education, training, and experience in a similar or related field.
  • Minimum of three years of previous leadership/management experience in a similar or related field.
  • Minimum of three years of previous experience working under collective bargaining agreements.
  • Previous experience working in a large, luxury resort setting.


Certificates, Licenses, Regulations:


  • Proof of eligibility to work in the United States.


Physical Demands:


The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Work is typically performed in an office environment.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • Prolonged sitting/standing.
  • Bending and reaching.
  • Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 5 lbs.
  • Eye/hand coordination.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

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