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Special Events Account Executive
2 weeks ago
BASIC FUNCTION: To support the company's sales goals through effective sales techniques and exceptional customer service
QualificationsRESPONSIBILITIES:
* Establish, grow and maintain effective relationships with assigned accounts
* Answer incoming sales calls, written inquiries, and inbound requests
* Develop and maintain relationships with special events clients
* Utilize all available tools to gain leads; i.e. Salesforce, local neighborhood, local journals, referrals, etc.
* Present company products and services to both current and prospective clients
* Prepare price quotes to new and existing clients
* Attend networking and industry events to help promote the AFR brand
* Cross-sell other areas of furniture rental (i.e. event, office, tradeshow, etc.)
* Assist in Collections efforts for all assigned Special Events Accounts
* Resolve any customer concerns in an expeditious and tactful manner (negotiation skills are always a bonus)
* Review and report complaints received from customers and recommend corrective action to management
* Collaborate with the inside sales team (Event Sales Consultant). Work together to meet monthly sales goals.
* Provide excellent customer service in person, over the phone and over email, to ensure happy, and return customers.
* Identify and research potential sales leads to visit, along with leads generated by inside sales team.
* Conduct 40 pre-planned in person meetings with existing and potential clients every month (10/week), recorded with notes in CRM, with future tasks indicated for follow up.
* Create a 12-month business plan, with core objectives and quarterly initiatives to follow throughout the year in order to meet minimum level of in-person meetings, networking events, and maximize market share.
* Entering information related to potential leads and existing clients
* Create presentations for client's individual event needs, as well as in-person meetings.
* Help client's design their event using furniture, and suggest alternative options based on theme, budget, availability, and style.
* Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
* Attend all Sales/Ops weekly meetings
* Attend 3-5 Networking Events per month
* Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
* Assist in communication with clients related to aging and billing.
SKILLS:
* Excellent oral and written communication and presentation skills
* Solid computer skills (Salesforce & Microsoft knowledge preferred)
* Customer service, interpersonal and negotiation skills
* Organization, planning and time management skills
* Stellar networking skills
* Excels in new account business development
* Experience in sales calls and in-person presentations
EDUCATION/TRAINING: Bachelor's degree or equivalent
EXPERIENCE: Two or more years of outside sales success
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