Administration Lead – Community Respiratory Physiotherapy Team

Administration Lead – Community Respiratory Physiotherapy Team Join to apply for the Administration Lead – Community Respiratory Physiotherapy Team role at Bedford Independent. Source: Bedford Hospital Category Admin/ Secretarial / PA Location Bedford Hours Part time - 22.5 hours per week (Ideally mornings 5 days per week) Salary £24,937 - £26,598 Pro rata. An exciting and rare opportunity has arisen for a Administration lead within the community respiratory physiotherapy team. The team have recently achieved accreditation and the post holder will be pivotal in maintaining these very high standards. The role is part time and ideally the hours will be spread across the whole week. System one experience would be advantageous but full training will be given. Detailed Job Description And Main Responsibilities Lead and be responsible for the day-to-day running of the Community Respiratory Therapy Service’s administration. Maintain and take responsibility for the accuracy of the department's database systems. Provide confidential administrative and clerical support to the Community Respiratory Therapy Team and may also support the Community Palliative Physiotherapy service. Be responsible for the day-to-day organisation of the Community Therapy office ensuring effective office procedures. Develop, implement and maintain efficient administrative procedures. Provide a full administrative service to the Community Respiratory Service, including correspondence, appointment letters, medical reports, handouts and policies/procedures. Review the team telephone and email daily, recording referrals and delegating tasks appropriately to team members. Organise waiting lists and new patient appointments. Monitor the electronic system to ensure accuracy of waiting lists and caseloads. Collect and collate the department monthly commissioner statistics including waiting time information, monthly audits and performance reports. Provide statistic information for continuing service development. Collect and maintain records and evidence for ongoing accreditation of the Pulmonary Rehabilitation service. Provide support to the Team Lead for administrative roles with respiratory audits and projects. Be responsible for organisational and administrative duties associated with the running of the Breathe Easy support group. Organise and maintain effective filing systems and ensure efficient office practices/systems are in place including archiving. Ensure that appropriate information is gathered in a sensitive manner from patients or relatives upon receipt of a complaint, and pass that information to the relevant manager. Assist in retrieval of patient records for manager’s use. Maintain adequate stock of stationary and responsible for office equipment maintenance. Maintain adequate stock and maintenance of resources for the respiratory and pulmonary rehabilitation service, including printing of patient resources and ordering of assessment or exercise equipment. Book interpreters as required. Provide non-clinical advice and information to patients, carers, therapists, medical & non‑medical healthcare professionals and outside agencies, maintaining confidentiality. Respond to all queries via telephone or electronically, assessing the situation and identifying appropriate action. Handle sensitive issues appropriately. Report fault finding/maintenance/IT issues and follow up as appropriate. Assist in organising internal and external study days / away days, producing agendas, presentation material and handouts with therapists. Participate in the Physiotherapy Department’s appraisal scheme and commit to continuous personal development. Respond to external and internal telephone queries ensuring high quality of service. React to unexpected circumstances appropriately (e.g., group cancellation at short notice). Accept and undertake work willingly and use time effectively. Report to the Professional Lead if workload becomes excessive or detrimental to performance. Attend staff meetings and participate. Undertake relevant activities to meet training objectives identified with supervisor. Undertake any other duties considered appropriate following discussion with Team Lead Physiotherapist. Person Specification Essential Criteria Knowledge and experience of broad range of administrative procedures. Knowledge and experience of software packages, particularly Microsoft Office Word and Excel. Good communication skills. Good telephone skills and message taking. Ability to meet deadlines. Desirable Criteria NHS IT systems experience (e.g., SystmOne/IPM). It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and surrounding areas. Closing date: 16/11/2025 How to apply: Apply online. Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job. #J-18808-Ljbffr