Solutions Engineer

The application window is expected to close on: 10/30/2026Meet the Team Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network
- even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues
- before they impact end
- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. Your Impact We are looking for an exceptional Solutions Engineer to join our team of super heroes supporting the Americas Service Provider segment. You will have the opportunity to be the customer interface of an exciting new technology.  You will work closely with the sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials of ThousandEyes to highlight business value; educate prospects, customers and the sales team on ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business.
Support the technical sales processAssist sales in technical prospecting to help uncover opportunitiesDemonstrate solution to showcase capabilities and use-casesBuild and maintain a technical and trusted advisor relationship with customersSupport customers during solution trialsScope and architect solution deploymentsPresent to decision makers during trial wrap-up meetingsParticipate as a member of the Solutions Engineering teamsParticipate on weekly team meetingsParticipate in quarter business review sales meetingsPresent technical topics and successful winsShare technical challenges and ways to overcomeInteract with team to ask questions, share experiences, and exchange ideasHelp establish and enhance demonstration material showcasing the solutionResearch technical topics impacting the industry to grow as an industry leaderInterface with MarketingSupport trade shows and networking eventsSupport ThousandEyes Connect eventsContribute to blog and social media postsSuggest and contribute to white-papers and case-studiesInterface with Product Management and EngineeringProvide solution feedback from hands-on use and customer interactionProvide solution suggestions and enhancements to drive solution strategyParticipate, drive and provide feedback on internal and external solution beta programsInterface with Customer SuccessCoordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure successMinimum Qualifications8+ years of Solutions Engineering experience.
Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
Experience working with unified communications technologies or solutions.
Experience with application and network performance analysis solutions.
Preferred QualificationsExperience with packet analysis of network and application protocols.
Experience using at least one scripting language, such as Python, Perl, or JavaScript.
Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
Experience delivering technical presentations and demonstrations to technical and business audiences.
Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.
S. and/or Canada:The starting salary range posted for this position is $209,100.00 to $275,100.00 and reflects the projected salary range for new hires in this position in U.
S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
Individual pay is determined by the candidate's hiring location, market conditions, job-relate