Service Advisor

4 weeks ago

Hemet, United States Gosch Chevrolet Full time

Gosch Chevrolet currently has an opportunity for a Service Advisor.

We are a family-owned and operated business.

We offer a family-friendly work atmosphere and offer our employees benefits that our competitors can't match.

We want people who are looking for a career and not just a job

Customer service focus – greeting customers, fulfilling needs, fostering a positive friendly environment and loyal customer base.

Qualifications and Skills:
 

  • Proven sales track record in a retail environment
  • 5 years of experience
  • Strong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
  • Solid understanding of the automotive service industry – mechanical knowledge
  • Dependable Transportation
  • Verifiable Work History
  • High School Diploma or equivalent. A Degree is a plus


Automotive Service Writer Advisor Job Duties:
 

  •  Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; and explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications.
  •  Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.


 

 

 

Keywords: Advisor, Adviser, Service, Automotive, Consultant, ASM, Writer

Job Type: Full-time

Experience:
 

  • •Service Advisor/Writer: 5 year
  •  High school or equivalent
  •  Driver's License


 

 

Commission-based position with an opportunity to make 4-10k a month

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