Health Insurance Specialist
3 weeks ago
Company: Oak Street Health
Title: Patient Relations Manager
Role Description
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.
Check out this pamphlet for a sneak peek into the life of an Oak Street Patient Relations Manager
Responsibilities:
- Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
- Serve as internal resource in the clinic on insurance questions for providers and staff
- Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
- Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
- Manage the welcome visit and orientation process for new Oak Street Health patients
- Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
- Support the clinic management team on operational activities as needed, including scheduling and billing
- Provide exceptional customer service
- Foster patient engagement through the design and execution of events, including center tours
- Other duties as assigned
What we're looking for
We're looking for motivated, experienced Patient Relations Managers with:
Required Qualifications:
- Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
- US work authorization
- Someone who embodies being 'Oaky'
- Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
- Experience with helping patients or customers understand their insurance coverage
- A passion for working with others to create an unmatched patient experiences
- A problem-solving orientation and a flexible and positive attitude
- Sales background preferred
- Experience with and a supportive attitude toward our patient population of older adults
- CRM experience a plus
- Bachelor degree preferred, or equivalent experience
- Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
-
Insurance Specialist
3 weeks ago
Evansville, United States The US Oncology Network Full timeOverview:Employment Type : Full Time In-Office Position Benefits : M/D/V, Life Ins., 401(k) Evansville, INSCOPE: With minimal supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving...
-
Health Technician
6 days ago
Evansville, United States Veterans Health Administration Full timeSummary The VA Heartland Network is currently recruiting for one Health Technician (Hearing Instrument Specialist) at each facility within the network: Leavenworth, KS Topeka, KS Marion, IL (Evansville, IN CBOC) Wichita, KS Columbia, MO Poplar Bluff, MO (West Plains CBOC) Saint Louis, MO Kansas City, MO This is an OPEN CONTINUOUS ANNOUNCEMENT. Applications...
-
Medical Insurance Specialist
3 weeks ago
Evansville, United States US Oncology, Inc. Full timeOverview Employment Type: Full Time In-Office Position Benefits: M/D/V, Life Ins., 401(k) Evansville, IN SCOPE: With minimal supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving...
-
Medical Insurance Specialist
1 week ago
Evansville, United States US Oncology, Inc. Full timeOverview Employment Type: Full Time In-Office Position Benefits: M/D/V, Life Ins., 401(k) Evansville, IN SCOPE: With minimal supervision, is responsible for payer and patient account balances being paid timely and remaining current. Performs collection activities such as monitoring delinquent accounts, contacting patients for account payment, resolving...
-
Clinical Documentation Specialist
3 weeks ago
Evansville, United States Ascension Health Full timeDetails * Department: Clinical Documentation Integrity, Must have previous or current inpatient CDI experience * Schedule: Full Time Days, Monday - Friday, with flexibility and paid holidays * Hospital: Remote * Location: Indiana This position is a great fit for RN's with current or previous inpatient Clinical Documentation Integrity or Clinical...
-
Clinical Documentation Specialist
1 week ago
Evansville, United States Ascension Health Full timeDetails * Department: Clinical Documentation Integrity, Must have previous or current inpatient CDI experience * Schedule: Full Time Days, Monday - Friday, with flexibility and paid holidays * Hospital: Remote * Location: Indiana This position is a great fit for RN's with current or previous inpatient Clinical Documentation Integrity or Clinical...
-
Senior Outreach Care Specialist
1 week ago
Evansville, United States Elevance Health Full timeDescription Senior Outreach Care Specialist Location: This is a community, field based position. We are seeking candidates that reside in the following counties in Indiana : Marion, Allen, Lake, Vanderburgh and Monroe. The Senior Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on complex cases and...
-
Clinical Quality Specialist
3 weeks ago
Evansville, United States Deaconess Health System Full timeJoin our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.# # # Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success....
-
Clinical Quality Specialist
1 week ago
Evansville, United States Deaconess Health System Full timeJoin our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.# # # Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success....
-
DSS Scheduling Specialist
1 month ago
Evansville, United States Deaconess Health System Full timeJoin Our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Job Overview This position is responsible for scheduling patient appointments, conducting physician referrals, obtaining demographic, insurance and...
-
DSS Scheduling Specialist
1 week ago
Evansville, United States Deaconess Health System Full timeJoin Our Team We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community. Job Overview This position is responsible for scheduling patient appointments, conducting physician referrals, obtaining demographic, insurance and...
-
Scheduling Specialist Level 1
3 weeks ago
Evansville, United States Deaconess Health System Full timeJoin our Team We are looking for a compassionate, caring and dedicated Scheduling Specialist to join our team and help us continue our tradition of excellence.# Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement...
-
Scheduling Specialist Level 1
1 week ago
Evansville, United States Deaconess Health System Full timeJoin our Team We are looking for a compassionate, caring and dedicated Scheduling Specialist to join our team and help us continue our tradition of excellence.# Benefits We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement...
-
Ortho Uro Specialist
3 weeks ago
Evansville, United States Deaconess Health System Full timeJoin Our Team We are looking for compassionate, caring, and dedicated Ortho Uro Specialists#to join our team and help us continue our tradition of excellence.# Benefits: We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement...
-
Ortho Uro Specialist
1 week ago
Evansville, United States Deaconess Health System Full timeJoin Our Team We are looking for compassionate, caring, and dedicated Ortho Uro Specialists#to join our team and help us continue our tradition of excellence.# Benefits: We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement...
-
Evansville, United States Ascension Health Full timeDetails * Department: Wellness Preventative Clinics/Tri State Clinics * Schedule: PRN, Days * Facility: Ascension St. Vincent * Location: Evansville, IN Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs...
-
Evansville, United States Ascension Health Full timeDetails * Department: Wellness Preventative Clinics/Tri State Clinics * Schedule: PRN, Days * Facility: Ascension St. Vincent * Location: Evansville, IN Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs...
-
Pediatric Phone Specialist/Float Nurse
2 weeks ago
Evansville, United States ECHO Community Health Center, Inc. Full timeJob DescriptionJob DescriptionDescription:JOIN OUR TEAM AND MAKE A DIFFERENCE!Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes ECHO stronger!ECHO is currently seeking a PHONE SPECIALIST/FLOAT NURSE for our Pediatric and Prenatal...
-
Pediatric Phone Specialist/Float Nurse
1 week ago
Evansville, United States ECHO Community Health Center, Inc. Full timeJob DescriptionJob DescriptionDescription:JOIN OUR TEAM AND MAKE A DIFFERENCE!Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes ECHO stronger!ECHO is currently seeking a PHONE SPECIALIST/FLOAT NURSE for our Pediatric and Prenatal...
-
Clinical Phone Specialist- RN/LPN/CMA
4 weeks ago
Evansville, United States ECHO Community Health Center, Inc. Full timeJob DescriptionJob DescriptionDescription:JOIN OUR TEAM AND MAKE A DIFFERENCE!Our clinical team is seeking a full-time, 40 hour weekly, Clinical Phone Specialist at our Mulberry Clinic, located at 31315 Mulberry Street.ECHO Community Healthcare is a Federally Qualified Healthcare Center that provides quality healthcare to include adult primary care,...
