Quality Assurance Specialist

5 days ago


Cedar Rapids, United States Infinity Full time
Job DescriptionJob DescriptionDescription:

As a Quality Assurance Specialist at Infinity, you will support some of the largest brands in the world by listening to live and recorded calls of our sales and service team members. You will work within the Training and Development Team to ensure our sales and service team’s calls are up to client standards and compliant.


Requirements:

Ideal Candidate & Qualifications:

  • Prior experience as a salesperson or in a sales environment, providing valuable insight into sales processes and dynamics.
  • Ability to grasp and adapt to various sales processes quickly, demonstrating a keen aptitude for learning new systems and methodologies.
  • Outstanding communication skills, encompassing both effective verbal expression and active listening, essential for providing clear feedback and fostering team collaboration.
  • Capacity to deliver constructive feedback to team members, facilitating their growth and development while maintaining a supportive and constructive atmosphere.
  • Openness to receiving feedback and willingness to engage in coaching sessions to enhance performance and refine skills.
  • Exceptional time management abilities, enabling efficient task prioritization and execution within a fast-paced call center environment.
  • Skilled in Quality Assurance Management tools, call auditing software, Microsoft Office Suite (Excel, Word, PowerPoint), and data analysis platforms; familiar with CRM systems, call center technologies, and reporting tools; ability to quickly learn and adapt to new software and technology platforms.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift up to 10 pounds, if necessary.




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