Customer Advocate
3 weeks ago
Customer Advocate
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are looking for a Customer Advocate for our team. As a Customer Advocate, you will be responsible for educating patients on new-to-market healing technologies and helping them to understand the benefits of TMS and Ketamine.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Responsibilities
Be the expert on TMS and Ketamine. Training and studies will be provided.
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Ownership for all patients on your provider’s schedule
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One on one meetings with patients to connect treatment solutions to their individual needs.
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Support healing through education, connection, and focus on TMS and Ketamine
Benefits
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Accelerated healthcare career growth – rapid advancement opportunities
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Insurance benefits (Medical, Dental, Vision) and 401K
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20 days off annually (10 PTO days and 10 Holidays)
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Employee access to Serenity’s treatment options
Qualifications
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High School Diploma or GED.
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2-3+ years of experience in a full-time customer service role.
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Excellent verbal and written communication, and basic math skills.
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Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
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About Serenity Healthcare
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Serenity’s Provided Services
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Meet our Patients
Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com
*This position is contingent on successfully completing a criminal background check upon hire.
In accordance with Colorado's EqualPay for Equal Work Act this position pays $22/hour.
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