Commercial Underwriting Associate

Location(s) Dallas, Texas, McAllen, Texas, Remote-TX Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Position Responsibilities Effectively handle all incoming calls and follow up calls — up to 100% of shift handling calls Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner Research policy information and exercise underwriting authority Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager Process high volume policy change requests from internal and external customers. Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.

Position Qualifications One (1) year or more related Property & Casualty experience High School diploma or equivalent, Associates degree preferred Strong verbal, listening and written communication skill Bilingual English/Spanish desired but not required Apply professional and effective phone skills Capable of multi-tasking, highly organized, with excellent time management skills Ability to operate and self-driven to excel in a fast-paced, high volume call center environment Ability to use problem‑solving and decision‑making skills to help customers and process work Strong computer skills including typing, spreadsheets, word processing software and CRM applications Must be dependable, and reliable Work schedule may fluctuate based on business needs This position will be reporting to the Dallas, TX or McAllen, TX office. May consider remote TX if not near an office. The range for this position is $19.76 to $32.98. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.

This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.). Equal Opportunity Statement Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper at a Glance The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $12 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.6 million policies, is represented by approximately 24,200 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever‑changing needs of its customers.

Benefits

Qualify for your choice of health and dental plans within your first month. Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs. Contribute to your community through United Way and volunteer programs.

Balance your life with generous paid time off and business casual dress. Get employee discounts for shopping, dining and travel through Kemper Perks. #J-18808-Ljbffr