Operations Client Relationship Issue Relationship Analyst

2 weeks ago

philadelphia, United States A2C Full time

Third parties need not apply - I can only work W2, no sponsorship available


Join our client as an Operations Client Relationship Issue Analyst for a contract to hire position in Philadelphia, PA - 3 days/week in the office.


  • The Operations Client Relationship Issue Resolution Analyst role plays a critical role in managing and resolving complex operational issues for our high priority clients.
  • They collaborate closely with cross-functional business areas across sales and account management, claims, billing, enrollment, implementation, reporting, and other internal teams to address retrospective issues, improve operational efficiency, proactively reduce future issues, and ensure timely resolution of client challenges. Our priority is to provide exemplary services to all our clients.


  • Specific responsibilities include, but are not limited to:
  • Issue Resolution: Manage client-specific issues and requests to completion in an efficient and timely resolution. Identify the root cause of issues, document holistic solutions, and ensure solutions are implemented to prevent recurrence.
  • Cross-Functional Collaboration: Collaborate with cross-functional team members as appropriate to quickly resolve issues that require engagement from various subject matter experts.
  • Executive Communications: Cultivate relationships with Independence Sales and Account leadership and client leadership by strategically summarizing issue details, root cause analysis, remediation pathway, and the potential impact to the member, provider, or client experience. Present findings, plan of action, and result to internal and client leadership teams.
  • Issue Tracking: Support the updating of issues in existing issue databases to enable thoughtful reporting on issue management key performance indicators, and ensure clients are kept privy to issue management activities.
  • Process Improvement: Identify opportunities for process improvements and recommend solutions to enhance operational efficiency.


  • Qualifications:
  • Education: Bachelor’s degree in healthcare administration, business or a related field preferred or extensive experience in issue management, operations, or health insurance.
  • Experience:
  • 3+ years of experience in relevant healthcare operations and project management, with self-funded claims experience preferred.
  • Familiarity with healthcare payer operations and self-funded group management.
  • Strong analytical skills to identify trends and resolve complex operational issues, ability to “tell a story,” and provide recommendations.
  • Excellent communication skills to effectively translate complex issues to leadership stakeholders.
  • Proficiency in Microsoft product suite (e.g., Outlook, Teams, Excel, PowerPoint)
  • Project management and ability to bring subject matter experts together and keep deliverables on track.
  • Has working knowledge of the organization, processes, and customers
  • Works independently; receives minimal guidance.
  • Demonstrated self-starter with strong problem-solving, attention to detail, analytical, organizational, and writing skills.
  • Solves complex problems; takes a new perspective on existing solutions.


  • Additional Information:
  • This position is in-office 3 days a week.

  • Operations Client Relationship Issue Relationship Analyst

    3 weeks ago

    philadelphia, United States A2C Full time

    Third parties need not apply - I can only work W2, no sponsorship available Join our client as an Operations Client Relationship Issue Analyst for a contract to hire position in Philadelphia, PA - 3 days/week in the office.The Operations Client Relationship Issue Resolution Analyst role plays a critical role in managing and resolving complex operational...

  • Operations Client Relationship Issue Relationship Analyst

    3 weeks ago

    Philadelphia, United States A2C Full time

    Third parties need not apply - I can only work W2, no sponsorship available Join our client as an Operations Client Relationship Issue Analyst for a contract to hire position in Philadelphia, PA - 3 days/week in the office.The Operations Client Relationship Issue Resolution Analyst role plays a critical role in managing and resolving complex operational...

  • Operations Client Relationship Issue Relationship Analyst

    3 weeks ago

    Philadelphia, PA, United States A2C Full time

    Third parties need not apply - I can only work W2, no sponsorship available Join our client as an Operations Client Relationship Issue Analyst for a contract to hire position in Philadelphia, PA - 3 days/week in the office.The Operations Client Relationship Issue Resolution Analyst role plays a critical role in managing and resolving complex operational...

  • Operations Client Relationship Issue Resolution Analyst

    4 weeks ago

    Philadelphia, United States Innova Full time

    A client of Innova Solutions is hiring an Operations Client Relationship Issue Resolution Analyst.Position type: Full time - Contract Duration: 3+ MonthsLocation: Philadelphia, PA

  • Relationship Coordinator

    2 months ago

    Philadelphia, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Relationship Coordinator. This is a 06+ Months Contract opportunity with long-term potential and is located in Philadelphia, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-44289Pay Range: $28 - $30/hour. Employee benefits include, but are not limited to, health insurance...

  • Operations Analyst

    2 weeks ago

    Philadelphia, United States A2C Full time

    W2 Employment Only Description:Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.At Independence, everyone can...

  • Operations Analyst

    2 weeks ago

    philadelphia, United States A2C Full time

    W2 Employment Only Description:Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals.If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable whole-person health.At Independence, everyone can...

  • Customer Relationship Advocate

    2 months ago

    Philadelphia, United States American Board of Internal Medicine Full time

    The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in...

  • Customer Relationship Advocate

    2 months ago

    Philadelphia, United States American Board of Internal Medicine Full time

    The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in...

  • Client Set Up Analyst

    1 month ago

    Philadelphia, United States Axelon Services Corporation Full time

    Hybrid: Onsite 3x a week, Must be located in tri-state: PA, NJ, DE Client Setup Quality Analyst Description: Bring your drive for excellence, team orientation and customer commitment to Independence; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate, and serve, and we are...

  • Financial Center Relationship Specialist

    4 days ago

    Philadelphia, United States Fulton Financial Full time

    This is a full-time career opportunity (approximately 40 hours per week) based out of our Mayfair financial center in Philadelphia, PA. Must be available to be scheduled around branch operation hours (no Sundays). As a Financial Center Relationship S Relationship Specialist, Financial, Relationship, Customer Experience, Specialist, Relations, Business...

  • Financial Center Relationship Specialist

    2 days ago

    Philadelphia, United States Disability Solutions Full time

    Value PropositionOur values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and...

  • Customer Relationship Advocate

    3 weeks ago

    Philadelphia, PA, United States American Board of Internal Medicine Full time

    The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in...

  • Healthcare Analyst

    2 weeks ago

    Philadelphia, United States Twenty Bridge Staffing Full time

    Client is seeking Operations Client Relationship Issue Resolution Specialist to support one of our clients in the Philadelphia, PA area. This is an onsite role, with 2 days WFH. Job Description  Resolve complex operational issues for high priority clients  Collaborate closely with cross-functional business areas across sales and account management,...

  • Healthcare Analyst

    2 weeks ago

    philadelphia, United States Twenty Bridge Staffing Full time

    Client is seeking Operations Client Relationship Issue Resolution Specialist to support one of our clients in the Philadelphia, PA area. This is an onsite role, with 2 days WFH. Job Description  Resolve complex operational issues for high priority clients  Collaborate closely with cross-functional business areas across sales and account management,...

  • Claims Operations Analyst

    2 months ago

    philadelphia, United States IntePros Full time

    IntePros is searching for a Claims Operations Analyst for our leading Healthcare client in Center City Philadelphia! The Analyst works in a production environment handling transactions required as well as business support to teams as needed.Handle claims production tasks such as written inquiries and reconsiderations and related adjustments to attain FEP...

  • Claims Operations Analyst

    1 month ago

    philadelphia, United States IntePros Full time

    IntePros is searching for a Claims Operations Analyst for our leading Healthcare client in Center City Philadelphia! The Analyst works in a production environment handling transactions required as well as business support to teams as needed.Handle claims production tasks such as written inquiries and reconsiderations and related adjustments to attain FEP...

  • Claims Operations Analyst

    2 months ago

    Philadelphia, United States IntePros Full time

    IntePros is searching for a Claims Operations Analyst for our leading Healthcare client in Center City Philadelphia! The Analyst works in a production environment handling transactions required as well as business support to teams as needed.Handle claims production tasks such as written inquiries and reconsiderations and related adjustments to attain FEP...

  • Healthcare Research

    6 months ago

    Philadelphia, United States Clarivate Full time

    Overview: The Analyst for this team will be responsible for production of portfolio of Commercial, Medicare, Medicaid and/or Public Health Exchange medical/pharmacy lives and other data elements on the Market Access Data Team. You will have the ability to develop skills on the market industry, segmentation as well as internally developed tools and...

  • Sales Operations Analyst

    2 days ago

    Philadelphia, United States JC Consulting Full time

    Job DescriptionJob DescriptionWe are looking for an experienced sales operations analyst who will assist our sales, customer relations and management teams to ensure a smooth sales process and help manage the pipeline within the CRM. This individual’s daily tasks will be maintaining the CRM system to ensure data accuracy, develop reports and dashboards to...