Head of Professional Services

Location : Seattle, WA (Onsite)Department : Customer Operations / Professional ServicesReports to : PresidentRole SummaryDispatchTrack is seeking a highly capable and hands-on Head of Professional Services to lead our implementation and onboarding practice. This individual will oversee a growing team of Professional Services Consultants and play a critical role in ensuring our customers achieve success as they go live with our platform.This is a high-impact, player-coach role requiring a unique blend of technical expertise, project management acumen, leadership experience, revenue focus, and customer-centric thinking. The Head of Professional Services will serve as a key cross-functional partner to Sales, Product, Engineering, and Customer Success.ResponsibilitiesCustomer Onboarding &ImplementationLead kickoff, planning, and execution of new customer go-lives.Translate operational workflows and customer goals into implementation strategies.Configure DispatchTrack’s platform for customer-specific needs.Create and manage detailed project plans, timelines, and communication cadences.Ensure timely, high-quality go-lives and successful transitions to Customer Success.Solution Architecture &Technical LeadershipServe as the technical lead for onboarding engagements, including solution design and integration planning.Understand and document data workflows, custom logic, and configuration requirements.Collaborate with engineering and product teams on custom requests and feasibility.Troubleshoot technical and configuration issues during implementation.Customer Training & EnablementDeliver hands-on training to dispatchers, operators, drivers, and admins.Develop tailored onboarding documentation and enablement materials.Act as the go-to escalation contact for configuration or setup issues during go-live.Revenue & Strategic GrowthOwn implementation scoping and contribute to services pricing models.Identify and implement new revenue-generating services offerings.Work closely with Sales and Finance to align on value-based pricing strategies.Track and report on services revenue contribution and margin.Lead and mentor a team of Professional Services Consultants.Allocate project assignments, manage workload, and ensure team accountability.Establish and evolve scalable onboarding processes, best practices, and playbooks.Foster a culture of excellence, learning, and customer obsession within the team.Cross-Functional CollaborationPartner with Sales Engineering and Account Executives on pre-sales handoff.Ensure alignment and seamless customer transition to the Customer Success team.Provide ongoing product feedback and insights to Product and Engineering.Collaborate on partner enablement, event planning, and customer engagement strategies.Qualifications10+ years of experience in Professional Services, Implementation, or Solution Engineering roles in SaaS or logistics software.Proven track record leading customer onboarding or enterprise implementations.5+ years of people management experience with a strong mentorship mindset.Strong understanding of logistics or transportation operations (e.g., route optimization, dispatch, delivery execution).Technical aptitude: comfortable with APIs, integrations, data mapping, and troubleshooting.Exceptional project management and communication skills.Strong team player with a bias toward action and accountability.Bachelor's degree in Computer Science, Information Systems, or related field.Why Join DispatchTrack?This is a rare opportunity to help scale a core function within a profitable, fast-growing, and mission-driven logistics technology company. As the Head of Professional Services, you’ll directly influence the customer journey, implementation excellence, services revenue growth, and long-term product adoption for some of the most recognizable brands in the world.Note : This is an in-office role based in Seattle, WA. We are building something special and are looking for teammates who thrive in a high-energy, collaborative environment.To Apply : Submit your resume and a brief note on why you’re the right fit for DispatchTrack’s growing GTM team. #J-18808-Ljbffr