Principal Program Manager – Repair Services Operations

Oracle Cloud Infrastructure (OCI) is seeking a Principal Program Manager to lead strategic operational improvement initiatives within our Repair Services organization. This role will focus on improving repair quality, reducing failure rates, optimizing vendor performance, and driving operational excellence across the end-to-end repair ecosystem.
The ideal candidate combines strong program management, operational leadership, vendor management, and technical problem-solving skills. You will work across Engineering, Quality, Supply Chain, Logistics, Customer Support, and external partners to identify issues, implement scalable solutions, and deliver measurable business results.
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Disclaimer:Certain U.
S. based or U.
S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level
- IC4What You'll DoLead cross-functional programs that improve repair quality, turnaround times, and operational efficiency.  Drive initiatives to reduce repair failure rates through data analysis, root cause investigation, and corrective actions. Partner with Engineering, Quality, Supply Chain, Logistics, Customer Support, and external vendors to improve end-to-end repair operations. Establish and manage key performance indicators (KPIs), operational dashboards, governance reviews, and reporting mechanisms. Own vendor performance management, including service level agreeme