See more Collapse

IT Call Center Analyst II

1 month ago

WinstonSalem, United States HCTec Full time

MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC

Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role.

ESSENTIAL RESPONSIBILITIES

· Interact with customers to provide and process information in response to inquiries, concerns, and requests

· Gather customer's information and determine the issue by evaluating and analyzing the symptoms

· Deliver service and support to end-users, including via remote connection or over the Internet

· Research required information using available resources

· Follow standard processes and procedures

· Accurately process and record call transactions using a computer and designated tracking software

· Organize ideas and communicate oral messages appropriate to listeners and situations

· Follow up and make scheduled call backs to customers where necessary

· Stay current with system information, changes and update

· Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system

· Follows proper escalation procedures as defined by management

· Ensure customers receive prompt, accurate and courteous service

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

· Proper phone etiquette and effective listening skills

· Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.

· Knowledge of customer service principles and practices

· Medical/clinical terminology is preferred, but not required

· Must be able to sit for long periods of time

· Position requires use of headset/microphone

· Experience supporting software computer applications and equipment from a helpdesk environment

· Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system

· Experience with mobile device support (iPhone, Android, Windows Mobile)

· Must be a team player and build good working relationships across all functions

· Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus

· Need to be flexible, adaptable, and possess creative problem-solving skills

· 5 years' experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is required.

Additional

· Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)

About HCTec:

HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.

Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.

HCTEC KEYS TO SUCCESS
  • Four Geographically Diverse / Redundant Service Centers
  • Domestic Operations
  • Exclusively Healthcare Provider Focused
  • Best-in-KLAS Managed Services
  • CHIME Collaboration Award Winner
  • SLA Backed Outcomes
  • 45+ States with HCTec Support Presence

HCTec's solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner's IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.

We look forward to hearing how your skills line up with our mission

We have other current jobs related to this field that you can find below

  • financial analyst ii

    4 weeks ago

    Winston-Salem, North Carolina, United States The Judge Group Inc. Full time

    Location: Winston-Salem, NCSalary: $35.00 USD Hourly - $37.00 USD HourlyDescription: Our client is currently seeking a FINANCIAL ANALYST II Scope:The Finance Analyst II position is part of the Automotive Americas Finance Organization, based in Winston-Salem (NC-USA).Responsibilities include supporting other financial analysts in executing regular...

  • Financial Analyst II

    1 month ago

    Winston-Salem, United States Inmar Full time

    Under the direct supervision of a manager, the Financial Analyst II performs tasks of an analytical nature as an integral member of the Inmar Finance Team. The primary focus of the position is to create and/or maintain financial analysis and reporting that provides actionable analysis to maximize Inmar's business performance. The Financial Analyst II will...

  • Licensed Call Center Agent

    1 month ago

    Winston-Salem, United States EliteCore Insurance Full time

    Job DescriptionJob DescriptionAs a Licensed Call Center Agent at Elitecore Insurance, you will handle both inbound and outbound leads, focusing on selling ACA health insurance plans. This position requires a commitment to working 40 hours per week, with the opportunity to earn both an hourly wage and commission. We are seeking highly driven individuals who...

  • Licensed Call Center Agent

    4 weeks ago

    Winston-Salem, United States EliteCore Insurance Full time

    As a Licensed Call Center Agent at Elitecore Insurance, you will handle both inbound and outbound leads, focusing on selling ACA health insurance plans. This position requires a commitment to working 40 hours per week, with the opportunity to earn both an hourly wage and commission. We are seeking highly driven individuals who can consistently close 2-3...

  • Call Center Representative

    1 month ago

    Winston-Salem, United States Brock & Scott Full time

    About the Organization Brock & Scott, PLLC is a full service law firm with extensive experience serving the financial sector. With offices across Alabama, Florida, Georgia, Maryland, Michigan, Kentucky, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Rhode Island, Connecticut, Maine, Massachusetts, New Hampshire and...

  • Call Center Representative

    4 weeks ago

    Winston-Salem, United States Brock & Scott PLLC Full time

    About the Organization Brock & Scott, PLLC is a full service law firm with extensive experience serving the financial sector. With offices across Alabama, Florida, Georgia, Maryland, Michigan, Kentucky, North Carolina, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Rhode Island, Connecticut, Maine, Massachusetts, New Hampshire and...

  • Certified Registered Nurse Anesthetist II

    1 month ago

    Winston-Salem, United States Novant Health Full time

    Overview Schedule:  Variety of schedules available-rotating 8, 10, & 12 hour shifts.   Sign on Bonus Info: $45,000 sign on bonus and relocation assistance provided. Department Details:  17 Main ORs with a variety of service lines including general, gynecology, urology, robotic general/gyn/urology, ortho, neuro, spines, vascular, hearts and...

  • SAP Functional Analyst

    1 month ago

    Winston-Salem, United States TEKsystems Full time

    Description: Company has Application Management Services Team that is responsible for support of SAP applications and works with 3rd party partner Wipro who is responsbile for SAP opperations. has a team that is responsible for Application Management Services and they use partners like Wipro and Accenture to maintain their existing applications one of the...

  • Consult Liaison Therapist II

    3 weeks ago

    Winston-Salem, United States Novant Health Full time

    Overview Behavioral Health Therapist IIs are eligible for a signing bonus up to $5,000 at qualifying locations! Novant Health is seeking an experienced Therapist II for our Consult Liaison Team at Forsyth Medical Center. The Therapist’s primary role is to support physicians that treat patients admitted on medical units. Our Consult Liaison...

  • Cardiac Cath Lab Cv Spec Ii

    3 weeks ago

    Salem, United States LewisGale Medical Center Full time

    **Introduction**: Do you have the career opportunities as a(an) Cardiac Cath Lab CV Spec II you want with your current employer? We have an exciting opportunity for you to join LewisGale Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. **Benefits**: LewisGale Medical Center, offers a total rewards package...

  • Call Center Representative_

    2 weeks ago

    Salem, United States TEKsystems Full time

    TEKsystems is a leading technology and talent services company, and we’re looking for dedicated Customer Service Representatives (CSRs) to join our team. As a CSR, you’ll play a crucial role in providing exceptional service to our clients and their customers. We’re seeking highly skilled professionals who can deliver “white glove” service while...

  • Practice Manager II

    2 months ago

    Winston-Salem, North Carolina, United States Atrium Health Full time

    Overview Explore an opportunity with Atrium Health Wake Forest Baptist We are seeking a dynamic and experienced Practice Manager II to lead our Family Medicine practices at Piedmont Plaza I & Peacehaven located in Winston Salem, North Carolina. The Practice Manager II will be responsible for overseeing the daily operations, ensuring the delivery of...

  • Call Center Customer Service Rep

    4 weeks ago

    Salem, Oregon, United States Butler America Aerospace Full time

    Call Center Customer Service RepresentativeLocation: Salem, OR Job ID: #68780Pay Range: $17.00Shift: 1st shift only Call Center Experience: Preferred 6 months experience or moreOn-site work in Salem officePaid Training for 1-3 weeks If you do NOT have 6mos of Call Center Customer Service Experience - Please send Resume as we have Positions that require less...

  • Call Center Customer Service Rep

    1 month ago

    Salem, United States Butler America Aerospace Full time

    Call Center Customer Service Representative Location: Salem, OR (97302) Job ID: #68780Pay Range: $17.00 Shift: 1st shift only Call Center Experience: Preferred 6 months experience or more On-site work in Salem office Paid Training for 1-3 weeks If you do NOT have 6mos of Call Center Customer Service Experience - Please send Resume as we have Positions...

  • Winston Salem, NC

    1 month ago

    Winston-Salem, United States Novant Health Full time

    Variety of schedules available-rotating 8, 10, & 12 hour shifts.  $45,000 sign on bonus and up to $7,500 in relocation assistance providedAnesthesia care team model with a great working relationship with our Anesthesiologists & SurgeonsWinston Salem, NC is a great place to live and work! The area has lots of outdoor activities and is centrally located with...

  • Cardiac Cath Lab Cardiovascular Specialist II

    4 weeks ago

    Salem, United States LewisGale Medical Center Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Cardiac Cath Lab Cardiovascular Specialist II? At LewisGale Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsLewisGale Medical Center, offers a total...

  • Cardiac Cath Lab Cardiovascular Specialist II

    1 month ago

    Salem, United States LewisGale Medical Center Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Cardiac Cath Lab Cardiovascular Specialist II? At LewisGale Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsLewisGale Medical Center, offers a total...

  • Cardiac Cath Lab CV Spec II

    3 weeks ago

    Salem, United States LewisGale Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Cardiac Cath Lab CV Spec II you want with your current employer? We have an exciting opportunity for you to join LewisGale Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsLewisGale Medical Center, offers a total rewards package...

  • Cardiac Cath Lab CV Spec II

    1 week ago

    Salem, United States LewisGale Medical Center Full time

    Job DescriptionDescription IntroductionDo you have the career opportunities as a(an) Cardiac Cath Lab CV Spec II you want with your current employer? We have an exciting opportunity for you to join LewisGale Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsLewisGale Medical Center, offers a...

  • Cardiac Cath Lab CV Spec II

    1 month ago

    Salem, United States LewisGale Medical Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Cardiac Cath Lab CV Spec II you want with your current employer? We have an exciting opportunity for you to join LewisGale Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsLewisGale Medical Center, offers a total rewards package...