Host/Hostess

3 weeks ago

Grand Rapids, United States Reserve (Michigan) Full time

HOST/HOSTESS

Job Description

ABOUT THE COMPANY:

Come be a part of our exciting new concept opening later this year We will be launching a new Coastal Italian restaurant, dedicated to delivering exceptional hospitality and exquisite cuisine. Here at Allora, we believe that dining is an art form, where every detail, from the ingredients we source to the ambiance we create, is meticulously crafted to provide an unforgettable experience. We exist to deliver memorable hospitality without equal, while reflecting a Coastal Italian philosophy by serving a sustainable, artful, and inspired menu, and providing guests a haven for comfortable luxury. Our mission is to contribute to the elevation of food and beverage in Grand Rapids by offering our community a new standard of inspired dining experience that is steeped in hospitality and humble indulgence.

ABOUT THE POSITION:

The Host/Hostess role is a vital member of the Service team, as the first impression and point of contact with every guest and visitor at the restaurant. The Host must exude warmth and hospitality and is a partner to the Maitre D’ in plotting, planning, and updating the dining room to efficiently coordinate seatings throughout each service.

RESPONSIBILITIES AND DUTIES

  • Duties and responsibilities include, but are not limited to the following.
  • Create a welcoming and hospitable environment for guests whether in person or over the phone.
  • Partner with Maître D’ to quote accurate wait times while searching for the yes for all guests.
  • Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information, menus, and reservations.
  • Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
  • Work with efficiency and a sense of urgency while remaining composed.
  • Demonstrates a passion for guest experience and an eagerness to learn and grow.
EDUCATION AND EXPERIENCE
  • Experience in a guest facing role in a fine dining restaurant preferred.
  • Basic understanding of Toast & Tock functions.
  • Ability to walk up and down stairs.
  • Ability to walk or stand for long periods of time.
  • Ability to work in a fast-paced environment.
BENEFITS
  • Comprehensive Medical, Dental, and Vision insurance.
  • Paid Time Off to support you with an active life outside of work.
  • Paid Parental Leave.
  • Portfolio wide discounts.
  • Employee Assistance Program to support overall mental wellbeing.
  • Matched 401(k) to help you invest in your future.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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