L&I Customer Service Specialist 2
12 hours ago
Customer Service Specialist The Department of Labor and Industries' mission is to keep Washington safe and working. As a customer service specialist, you'll directly support the mission by acting as a liaison between internal/external customers and program/agency, explaining Employment Standards policies, procedures, laws and processes, and more. In this role, you'll need to be able to communicate fluently with Spanish speaking customers. Some of what you'll do: Provide direct service to telephonic customers resolving the problem by interpreting laws, policies, and procedures or referring the customer to the proper agent/agency for further assistance. This includes coordinating and participating in calls with non-English speaking customers using Language Line. Promptly answer phones, listens attentively, answers questions and discusses possible violations. Consult with the Industrial Relations Specialist and/or agents on unusual or more complex issues to ensure accurate and complete responses. Educate customers as to the law in their specific situations, and emails customer links, if needed, for the laws and written policies applicable to their inquiries. Check voice messages and poster mailbox lines and returns calls. Use the following computer systems: Complaint Activity Tracking System (CATS), Excel, Atlas, and L&I Industrial Insurance System (LINIIS) for research or data entry when applicable. Mail out requested forms and publications. Monitor and respond to email inquiries received in the esgeneral@lni.wa.gov email box and entering retaliation complaints, workers' rights complaints, and forwarding other complaints to the appropriate specialist. Mail certified citations to employers and employees; includes creating multiple copies, scanning documents, labeling files and preparing certified mailings. Due to the need of Spanish interpretation/translation, must fluently speak, read, and write Spanish to act as the bilingual interpreter/translator for Spanish speaking customers and interpreting complex Spanish language complaints and other documents. Required: High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems. OR One year of experience as a Customer Service Specialist 1 OR Equivalent education/experience totaling two years. Due to the need of Spanish interpretation/translation, must fluently speak, read, and write Spanish to act as the bilingual interpreter/translator for Spanish speaking customers and interpreting complex Spanish language complaints and other documents. AND The ability to take action to learn and grow. The ability to take action to meet the needs of others. Desired: Previous experience working with statutes and regulations and explaining them in a way customers can understand. Public sector experience. Call center experience. Working with upset customers and experience with de-escalating customers.
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L&I Customer Service Specialist 2
1 hour ago
Olympia, United States GovernmentJobs.com Full timeCustomer Service Specialist The Department of Labor and Industries' mission is to keep Washington safe and working. As a customer service specialist, you'll directly support the mission by acting as a liaison between internal/external customers and program/agency, explaining Employment Standards policies, procedures, laws and processes, and more. Some of...
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L&I Customer Service Specialist 2
12 hours ago
Olympia, United States GovernmentJobs.com Full timeCustomer Service Specialist The Department of Labor and Industries' mission is to keep Washington safe and working. As a customer service specialist, you'll directly support the mission by acting as a liaison between internal/external customers and program/agency, explaining Employment Standards policies, procedures, laws and processes, and more. Some of...
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L&I Customer Service Specialist 2
7 days ago
Olympia, United States Government Jobs Full timeCustomer Service SpecialistThe Department of Labor and Industries' mission is to keep Washington safe and working. As a customer service specialist, you'll directly support the mission by acting as a liaison between internal/external customers and program/agency, explaining Employment Standards policies, procedures, laws and processes, and more.Some of what...
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WA L&I Claims Manager
3 weeks ago
Olympia, United States Risk Finance - L&I Claims Management Full timeLocation: Olympia, WA (In-office)Type: Full-timePay: $60,000 to $90,000 per year (DOE)Profit share option; 100% employer‑paid Health, Dental, Vision, and Life insurance (including Long‑term Care); 401(k) with 2% employer match; generous and flexible PTO; paid holidays; high level of autonomy; relaxed atmosphere.Schedule options are flexible.Due to rapid...
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WA L&I Claims Manager
3 weeks ago
Olympia, United States Risk Finance - L&I Claims Management Full timeLocation: Olympia, WA (In-office) Type: Full-time Pay: $60,000 to $90,000 per year (DOE) Profit share option; 100% employer‑paid Health, Dental, Vision, and Life insurance (including Long‑term Care); 401(k) with 2% employer match; generous and flexible PTO; paid holidays; high level of autonomy; relaxed atmosphere. Schedule options are flexible. Due to...
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L&I Customer Service Specialist 2
2 hours ago
Olympia, United States GovernmentJobs.com Full timeCustomer Service Specialist The Department of Labor and Industries' mission is to keep Washington safe and working. As a customer service specialist, you'll directly support the mission by acting as a liaison between internal/external customers and program/agency, explaining Employment Standards policies, procedures, laws and processes, and more. In this...
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Olympia, United States Government Jobs Full timeAssistant Director of the Customer Service, Compliance and Public Safety DivisionThe Department of Labor & Industries (L&I) is looking for its next dynamic executive leader for the role assistant director of the Customer Service, Compliance and Public Safety Division. L&I will base the salary offer on the successful candidate's job-related skills,...
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Claims Manager
9 hours ago
Olympia, United States Redpoint Claims - L&I Claims Management Full timeOverviewProfit share option, 100% employer-paid Health, Dental, Vision, and Life insurance (including Long-term Care), 401(k) with 2% employer match, generous and flexible PTO, paid holidays, high level of autonomy, relaxed atmosphere. Schedule options are flexible. Due to rapid growth, we are adding two experienced WA L&I Claims Managers to our...
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L&I Revenue Agent 1
2 weeks ago
Olympia, United States Government Jobs Full timeRevenue Agent 1Our mission: Keep Washington safe and working! Our values: Customer focus, one L&I, respect, diversity, equity and inclusion, learning and growth, reliability.Job highlights:As our Revenue Agent 1, you'll contribute to the economic well-being of L&I by collecting debts owed to the department. You'll use your knowledge of laws and policies to...
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L&I Industrial Insurance Underwriter 4
3 weeks ago
Olympia, United States Government Jobs Full timeIndustrial Insurance Underwriter 4The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a...
