Mobile Associate, Store-in-Store

OverviewAt T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employeesMobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and educating, demonstrating, and recommending solutions.ResponsibilitiesProactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app.Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and secure kiosk assets.Customer-obsessed: be passionate, friendly, and engaging with customers; connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.Education and Work ExperienceHigh School Diploma/GED (Required)6 months of customer service and/or sales experience; retail environment preferred (Required)Knowledge, Skills and AbilitiesCustomer Satisfaction: Passionate customer advocate with the desire to connect authentically and balance customer experience with performance goals (Required)Team Building: Willingness to work with peers and store leaders, share best practices, and resolve customer issues (Required)Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)Licenses and CertificationsAt least 18 years of ageLegally authorized to work in the United StatesTravel & DOTTravel Required: NoDOT Regulated Position: NoSafety Sensitive Position: NoCompensationHourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates may be promoted to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant.BenefitsBenefits include medical, dental and vision insurance; flexible spending account; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; and voluntary insurance options. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit program access. For details, visit www.t-mobilebenefits.com.Never stop growing The Un-carrier emphasizes career growth and a jungle gym of possibilities. By applying, you share our values and invest in your career growth. You're unstoppableT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other protected characteristic. Discrimination, retaliation or harassment based on these factors is not tolerated.If you need a reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodations only and is not a means to apply for or inquire about a position. #J-18808-Ljbffr