RN, Care Advisor- Field

It's inspiring to work with a company where people truly BELIEVE in what they're doing

When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success

Role:

The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Qualifications:

* Current license as RN in the state where the employee will be working
* Minimum of one (1) year nursing experience; hospice or hospital experience preferred
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
* Mobile Driver - Valid driver's license and automobile insurance per Company policy
* Reliable transportation to meet patients' needs
* Excellent critical decision making and problem-solving skills
* Excellent clinical and assessment skills
* Ability to use equipment with visual and auditory mechanisms
* Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
* Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
* Strong patient service skills
* Information seeking / probing skills
* Accurate knowledge transfer
* Listening, understanding, and responding


* Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits
* Ability to work in a cooperative team environment
* Able to exhibit a sense of urgency in daily work activities
* Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills
* Available to work shifts to accommodate extended hours of operation as scheduled
* Ability to perform sedentary work with frequent interruptions
* Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
* Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
* Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023

Some locations may require:

* Completes clinical admissions for all Company services including, but not limited to:
* Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner
* Identifies admission objections, concerns or other entry barriers and provides responses
* Educates patient/family on admission requirements and addresses immediate needs
* Completes informed consents and initial assessment according to regulations and Company policy
* Provides information to Physicians and initiates Plan of Care to address patient's immediate needs
* Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort
* Obtains Physician orders
* Completes documentation per Company policy


* Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
* Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.
* Provides all necessary clinical communication timely using SBAR.
* Discusses any potential needs with after-hours staff.
* Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
* Obtains medical record information for the referral.
* Develops strong relationships with case managers, physicians, etc. at facilities.
* Works with Professional Relations Representatives (PRRs) to provide education on all available services.
* Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.

Competencies:

* Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

* Represent the Company professionally at all times through care delivered and/or services provided to all clients.
* Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
* Comply with Company policies, procedures and standard practices.
* Observe the Company's health, safety and security practices.
* Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
* Use resources in a fiscally responsible manner.
* Promote the Company through participation in community and professional organizations.
* Participate proactively in improving performance at the organizational, departmental and individual levels.
* Improve own professional knowledge and skill level.
* Advance electronic media skills.
* Support Company research and educational activities.
* Share expertise with coworkers both formally and informally.
* Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

* Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory. Provides compassionate customer service to patients and families.
* Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
* Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
* Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
* Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
* Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
* Reports changes in the patient's condition to appropriate members of the IDG or other health professionals.
* Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
* Completes documentation per policy and procedure.
* Perform other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.