Sales Assistant Manager

Job Summary Under the general direction of the Head of Retail, the Sales Assistant Manager is responsible for driving sales, supervising the sales floor, and developing and implementing sales strategies utilizing qualitative and quantitative analysis. The Sales Assistant Manager works to meet the Museum shop's sales targets and oversees daily sales operations while implementing best practices to provide and maintain exceptional customer service. The Honolulu Museum of Art Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and the deep intuitions that are common to all. The museum was conceived as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day. To learn more about HoMA, please visit our website: https://honolulumuseum.org/pQprniN/about-us Minimum Qualifications A bachelor’s degree in a related field and five or more years of retail lead experience, including the operation of point-of-sale (POS) systems, supervising sales associates, and controlling inventory at the shop level; or a relevant combination of education and experience. Five years of experience driving sales in any of the following environments: a luxury retail setting, high-end gift shop, gallery, museum shop, self-owned retail business, or similar environment. Ability to train and motivate sales staff while promoting collaboration and a spirit of continuous learning. Experienced in collecting and analyzing sales data and utilizing the data to develop and implement effective sales and visual merchandising strategies. Experienced in maximizing shop layouts based on how customers move within the shop space and their purchasing touchpoints. Strong track record of identifying customer and sales trends paired with an understanding of quality product. Highly organized, efficient, and proactive in achieving sales target goals. Ability to engage positively and professionally with museum patrons to resolve issues and build long-lasting relationships. Strong problem-solving skills, quick thinking and good judgment, and the ability to maintain a calm demeanor in challenging, fast-paced situations. Honesty, integrity, enthusiasm, perspective, and a strong work ethic demonstrated by commitment and follow-through. Ability to work within and support a diverse community of visitors, artists, and employees. Desired Qualifications Experience in and passion for analyzing market trends and customer buying habits. Ability to manage effective customer feedback surveys, analyze data, and respond to feedback. A passion for serving the community and promoting art, culture, and handmade artisanal products, especially local culture and artists. Understanding of the Honolulu Museum of Art's established identity and dedication to advancing it. Essential Duties Works closely with the Head of Retail to provide leadership and support for the museum shop by achieving sales targets and managing daily sales activities. Drives sales through visual displays, pricing strategies, customer engagement, and activities that elevate customer experience. Train and mentor Sales Associates, including coaching and check-ins. Assist the Head of Retail in the overall recruitment process by assessing candidates and participating in the interview process. Manage scheduling for sales associates, approve timecards for payroll, and generate sales staff reports as needed. Generate monthly sales reports that provide feedback on products sold and make recommendations for new product opportunities. Ensure all daily administrative functions are completed, including store opening and closing, daily shop maintenance, staff check-ins and communications, payroll, and inventory control, ensuring accuracy in all cash and credit transactions and daily deposits. Maintain the visual merchandising of the shop, continually updating visual displays as needed to facilitate quick product turnover. Collaborate with the Head of Retail to develop and implement pricing and sales strategies. Provide daily feedback to the Head of Retail on selling trends, customer reactions to new products, and any other pertinent information needed to enable the shop to react quickly to trends on the floor. Maintain general knowledge of the museum to assist guests with inquiries regarding exhibitions and galleries. Keep up to date with museum activities and the calendar. Assist with museum shop activities and events as needed. Demonstrate a commitment to fostering, cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors. In partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of belonging that embraces the contributions of all staff. Other duties as assigned. Compensation The Honolulu Museum of Art is committed to practicing salary transparency. The range for this position is $50,000 per year to $55,000 per year. Please note that pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to: Fully covered medical, dental, and vision insurance for employees. 12 paid holidays. 15 days of vacation accrued in the 1st year, increasing to 20 days in the 2nd year. 15 days of sick leave accrued annually. Group retirement plans with employer matching after the 2nd year. Shop, Museum Café, and Art School discounts. Onsite parking provided. Working Conditions and Atmosphere Works in a retail shop environment. Work hours are Wednesday through Sunday with flexible scheduling as needed. The shop is open during Honolulu Museum of Art operating hours. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 30 lbs. of general office material or equipment. The employee must be able to fulfill all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice. Inclusivity, Diversity, Equity, and Accessibility Demonstrates a commitment to fostering, cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors. In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of belonging that embraces the contributions of all staff. Seniority Level Mid-Senior level Employment Type Contract Job Function Sales and Business Development Industries Museums, Historical Sites, and Zoos #J-18808-Ljbffr