Current jobs related to Rooms Operations Manager - Potomac - Marriott International Inc

  • Dining Operations Manager

    1 week ago

    Potomac, Maryland, United States TPC Network Full time

    OverviewThe Dining Operations Manager at TPC Potomac will be responsible for overseeing all aspects of ala carte dining operations. This includes acting as a liaison between Club management, service staff and members/guests, with a focus on ensuring exceptional service levels.About the RoleThis is an excellent opportunity to join the TPC Network team and...

  • Restaurant Operations Manager

    4 weeks ago

    Potomac, Maryland, United States Colony Grill Full time

    Grow Your Leadership Career with Colony GrillWe are seeking a self-motivated leader to join our team as a Restaurant Manager in the DC market. As a Restaurant Manager, you will be responsible for the overall operations of a Colony Grill Restaurant, ensuring total guest satisfaction while increasing sales, profits, and brand awareness.Key...

  • Domino's Store Operations Manager

    4 weeks ago

    Potomac, Maryland, United States Domino's Full time

    Job Description Domino's Assistant Manager Role As an Assistant Manager at Domino's, you will be responsible for the daily operations and service of our store. We pride ourselves on making high-quality food and providing excellent customer service. Key Responsibilities Manage daily store operations, including inventory management and team...

  • Domino's Store Operations Manager

    1 month ago

    Potomac, Maryland, United States Domino's Full time

    Job DescriptionAs a key member of the Domino's team, you will be responsible for the daily operations and service of our store. We pride ourselves on making hot & fresh food, delivered to our customers in a timely manner. Your role will involve leading a team, managing inventory, and ensuring excellent customer service.Key Responsibilities:Lead a team of...

  • Management Trainee

    4 weeks ago

    Potomac, Maryland, United States TPC Network Full time

    Job SummaryThe TPC Network is seeking a highly motivated and detail-oriented Management Trainee - Food and Beverage Operations to join our team. As a Management Trainee, you will be responsible for assisting in the management of all aspects of food and beverage operations, including ala carte dining, service staff management, and inventory control.Key...

  • Weekend Operations Manager

    4 weeks ago

    Potomac, Maryland, United States Byron House Full time

    Byron House is seeking a skilled Weekend Supervisor to oversee the daily operations of our facility. The ideal candidate will have experience in supervising caregiving staff and ensuring the highest level of care for our residents.Responsibilities:Supervise and direct caregiving staff to ensure the delivery of high-quality care to residents.Implement and...

  • Operations Associate

    2 days ago

    Potomac, United States EPITEC Full time

    Summary:The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories,...

  • Operations Associate

    2 days ago

    Potomac, United States EPITEC Full time

    Summary:The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories,...

  • Manager Service

    3 weeks ago

    Potomac, United States TPC Network Full time

    TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has...

  • Manager Service

    3 weeks ago

    Potomac, United States TPC Network Full time

    TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has...

  • Operations Analyst

    2 days ago

    Potomac, United States EPITEC Full time

    EpitecPOSITION:Operations AnalystJOB TYPE:W2, Contract, OnsiteLOCATION:Potomac, WVJOB SUMMARY FOR OPERATIONS ANALYST:The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving...

  • Operations Analyst

    2 days ago

    Potomac, United States EPITEC Full time

    EpitecPOSITION:Operations AnalystJOB TYPE:W2, Contract, OnsiteLOCATION:Potomac, WVJOB SUMMARY FOR OPERATIONS ANALYST:The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving...

  • Client Manager

    2 months ago

    Potomac, United States PathStone Full time

    Company Description: Pathstone is a dynamic, rapidly growing, partner-owned wealth management firm that serves ultra-high net worth families, single family offices, and foundations and endowments. Our comprehensive range of services and deep expertise goes far beyond investment advice. We provide tax planning and compliance, insurance and risk management,...

  • Temporary Assistant Director of Operations

    2 weeks ago

    Potomac, United States Holy Child Full time

    Connelly School of the Holy Child is looking for a dedicated and organized Assistant Director of Operations to support the daily administrative functions of the school. This role involves collaborating with various departments to ensure the smooth operation of school activities, programs, and facilities. The ideal candidate will possess strong leadership...

  • Restaurant Manager DC Metro Area

    1 month ago

    Potomac, Maryland, United States Colony Grill Full time

    Job OverviewAs a Restaurant Manager with Colony Grill, you will be responsible for the overall operations of a restaurant, ensuring total guest satisfaction while increasing sales, profits, and brand awareness through excellent execution of operational standards and guidelines. Key responsibilities include managing performance, leading operational duties,...

  • Human Resources Manager

    1 month ago

    Potomac, Maryland, United States Nelson Scientific Labs Llc Full time

    Job OverviewNelson Scientific Labs Llc is seeking an experienced Human Resources Manager to join our team. As a key member of our HR department, you will play a critical role in creating a positive work environment for all employees.Key ResponsibilitiesMaintain accurate and up-to-date employee records, ensuring compliance with company policies and...

  • Human Resources Manager

    4 weeks ago

    Potomac, Maryland, United States Nelson Scientific Labs Llc Full time

    Job SummaryWe are seeking an experienced Human Resources Manager to support the growth and development of our team at Nelson Scientific Labs Llc. As our Human Resources Manager, you will be responsible for creating a positive work environment, managing online job board postings, and conducting interviews to find top talent.ResponsibilitiesMaintain accurate...

  • Human Resources Manager

    3 weeks ago

    Potomac, United States Nelson Scientific Labs Llc Full time

    Job Summary We are seeking an experienced Human Resources Manager to join our team! As our Human Resources Manager, you will be working closely with the entire company to create a positive work environment for all employees. You will also be managing online job board postings, looking through resumes to find top talent, conducting interviews, and handling...

  • Food & Beverage Server (Part-Time)

    4 months ago

    Potomac, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House.The Club has hosted over 20 championships...

  • Food & Beverage Server (Part-Time)

    6 months ago

    Potomac, United States TPC Network Full time

    TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has...

Rooms Operations Manager

2 months ago

Potomac, United States Marriott International Inc Full time
Job Number 24151707
Job Category Rooms & Guest Services Operations
Location Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

• Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

• Understands the brand's service culture.

• Provides excellent customer service by being readily available/approachable for all guests.

• Strives to continually improve guest and employee satisfaction.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

• Verifies that a viable key control program is in place.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

• Celebrates successes and publicly recognizes the contributions of team members.

The salary range for this position is $59,000 to $77,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.  

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.