Customer Experience Specialist

Are you a people person? Do you love making a personal connection with customers and genuinely care about solving problems for people? Are you a quick learner who isn’t intimidated by technology? If so, then we want to hear from you Grounded Solutions is seeking a highly customer-focused, detail-oriented team player to join our team as the Customer Experience Specialist.As the Customer Experience Specialist, you will have an opportunity to learn and grow with the company and will play an integral role in ensuring our customers receive world-class service. This role requires outstanding communication skills, empathy, and quick thinking. It is imperative that you can think on your feet, utilize multiple software programs simultaneously, and provide quick, effective solutions. We don’t want you to just come to work– we want you to create excellence.Grounded Solutions is Central Indiana’s go-to provider of first-rate residential and commercial electrical services. Our team of licensed, bonded, and insured electricians is talented, passionate, and driven. Grounded Solutions is an equal opportunity employer.Competitive compensation, based on experienceMedical, Dental, Vision, and Life Insurance401(k) with generous company matchPaid time off + paid holidaysOpportunities for growth, advancement, and a fun team environmentResponsibilitiesProvide superior external and internal customer service to both our customers and staffQuickly adapt to customer needs to deliver and advocate for an excellent experienceCommunicate with customers via email and phone in a professional, courteous, and timely mannerEfficiently schedule and dispatch appointments in our scheduling software, ensuring the right team members are matched to every jobAssist with Accounts Receivable by creating invoices and collecting payment from customersPrepare, compile, sort, and scan documents for data entryConduct data entry and check source documents for accuracyComply with data integrity and security policiesManage permits and locates for various projectsCollaborate with internal teams to be the voice of the customerPerform other duties as necessary to support the teamQualificationsFind creative problem-solving fulfilling and challengingSelf-motivated and eager to learnAbility to thrive in a dynamic and collaborative environment and be comfortable with ambiguityAdapt quickly to changing priorities and customer needsHave a clear, professional, and friendly communication styleA desire to make work fun and enjoyableCommitment to and demonstration of high ethical standardsStrong organizational skills with the ability to multitask and prioritize assignmentsDetail oriented with a high level of accuracy and efficiencyProcess orientedProficient in the use of computer programs: Microsoft Excel, Word, Outlook, and office equipmentWorking knowledge of ESC (Electronic Service Control Software) is helpfulWorking knowledge of Quickbooks preferredScheduling, dispatch, or logistics experience is helpfulCall Center and/or Customer Service experience is helpfulMust have high business acumenCollege degree in related field preferred, but not requiredAdditional Requirements:Ability to pass a drug screen & background checkThis is a direct-hire, 1st shift position, Monday-Friday, that occasionally includes overtime. This position is based out of our South office in Martinsville, Indiana.Close ToYouGrounded Solutions is licensed, bonded, and insured. We’re headquartered in Indianapolis, but we service the entire state of Indiana and beyond.Grounded Solutions is licensed, bonded and insured in the state of Indiana. #J-18808-Ljbffr