Billing Coordinator

UTILITY BILLING COORDINATOR Mineral Well, Texas | OnsiteCOMPENSATION & SCHEDULE • Pay Range: Up to $26.44/hr • Full-time, Monday–Friday, standard business hours • Start Date: ASAPROLE IMPACT The Utility Billing Coordinator ensures the accurate and timely billing of City utility services—water, sewer, solid waste, and drainage—while leading a team of customer service professionals. This role directly supports the City’s financial integrity through precise account management, regulatory compliance, and exceptional customer experience. Success is defined by billing accuracy, process efficiency, and consistent, professional service delivery to all residents and departments.KEY RESPONSIBILITIES • Supervise and support customer service staff handling utility inquiries, service requests, and account management. • Oversee monthly billing operations including meter reads, consumption reports, adjustments, and exception management. • Maintain integrity of customer account data within the utility billing software (Incode/Tyler preferred). • Coordinate with IT and Public Works on system updates, meter maintenance, and data synchronization. • Prepare operational and financial reports for billing accuracy, audit compliance, and revenue tracking. • Ensure adherence to City ordinances, Texas billing regulations, and established internal controls. • Manage delinquent accounts, disconnection processes, and vendor payment coordination. • Support audits, reconciliations, and process improvement initiatives within the Finance Department.MINIMUM QUALIFICATIONS • Bachelor’s degree in Accounting, Finance, Business Administration, or related field. • Minimum 2 years of experience in utility billing, customer service, or municipal billing operations. • Experience with ERP or utility billing systems (Incode/Tyler preferred). • Supervisory experience strongly preferred. • Proficiency in Microsoft Excel and data analysis.CORE TOOLS & SYSTEMS Incode/Tyler Utility Billing | Microsoft Excel | ERP Systems | Microsoft Office Suite | Data Reconciliation ToolsPHYSICAL REQUIREMENTS • Ability to sit for extended periods while working on a computer. • Ability to lift up to 20 lbs. occasionally (files, records, office materials). • Ability to maintain focus and accuracy with detailed billing data for extended periods.WORK ENVIRONMENT • Standard office setting with typical business hours and financial deadlines. • May require occasional extended hours to meet billing or audit deadlines.LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacyFW123