Lead PER-Ambulatory

4 weeks ago

Brookline, United States Boston Children’s Hospital Full time

Responsibilities Customer Service Provides positive and effective customer service that supports unit operations Responds to routine inquiries about hospital protocol, policies, and procedures Greets, screens, and directs patients, families, and visitors Collaborates and communicates with referring providers and practices Check In/Check Out Greets and directs patients, families and visitors and collects information for documentation. Verify all information for records Monitors daily schedule and coordinates flow with clinicians / supervisor Reconciles payments and prepares deposits, provides record of transactions in Hospital systems Facilitates and directs communication with Financial Counseling Scheduling Responsible for the scheduling of tests or procedures for patients, such as lab work or x-rays, and orders Obtains required authorizations Monitors daily schedule and coordinates flow Administrative Maintains personal calendars for physician/supervisor(s). Schedules meetings, programs and events. Records and forwards messages, triages call for urgent information or services, initiates call for emergency services Provides routine clerical support as needed Training Participates in the development of training programs Trains clinic staff in department systems, processes, and terminology Demonstrates high-level problem resolution skills. Provides assistance to other support staff in evaluating and resolving issues Serves as a resource on operations and procedures, payer and billing requirements Patient Experience Leadership Leads and oversees work of designated patient experience staff Plans, prioritizes, and delegates work assignments and monitors performance, providing feedback and guidance Provides input, evaluation, and discipline of staff as appropriate Process Improvement Demonstrates interest in and ability to actively participate in and contribute initiatives & projects with a focus on continuous process improvement Assists in implementing changes in systems and procedures Education High school diploma/GED required. A Bachelor’s degree is preferred. Experience Min 2 years of related healthcare experience, related computer app exp (Microsoft office, Google apps, adobe, etc) Bilingual English/Spanish strongly preferred Excellent interpersonal skills, collaboration, teamwork, and communication Strong customer service experience required Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. #J-18808-Ljbffr

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