Training Specialist

2 weeks ago

Green Bay, Wisconsin, United States Advocate Aurora Health Full time
Department:

10290 Revenue Cycle - Rev Cycle Training: Midwest

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:
  • Primarily First Shift, Monday through Friday, and may be off hours needed periodically.
  • The position location is set for Green Bay market area.
  • This is a BLENDED role where there is some on-site work as well as the opportunity to work remotely.
Major Responsibilities:
  • Provides classroom instruction to new and existing team members on a variety of revenue cycle topics (including hard and soft skills), with emphasis on the technologies and processes team members need to know to perform their jobs.
  • Presents information using a variety of instructional techniques to meet educational objectives and regulatory compliance requirements that impact business functions. These techniques include role playing, simulation, team exercises, group discussions, videos, e-learning and lectures.
  • Provides other types of training beyond the typical classroom setting; for example, small group precepting, desk-side support, virtual conferences, and other forms of training, as needed.
  • Provides onsite or virtual go-live support to revenue cycle team members during implementations, affiliations, and other significant operational changes.
  • Monitors and evaluates the effectiveness of training activities and the progress of learners; provides feedback to Revenue Cycle Training leaders on team members who are particularly excelling or struggling; as well as provides input to Instructional Designers on opportunities for adjustment to course content. May assist with development and refinement of training materials.
  • Maintains a high level of revenue cycle knowledge in order to provide support to existing revenue cycle team members through the HIT ticketing system, centralized e-mail questions, and phone discussion on designated days. Works collaboratively with other departments to resolve support issues.
  • Stays up-to-date with all changes to training materials and on industry and educational best practices and incorporates this information into training content.
  • Provides support to Quality & Systems and Workflow Optimization teams through process validation and testing when assistance is required.
  • May assist HIT project teams in the testing and training of new applications within system revenue cycle areas; provides feedback that enhances training quality and/or troubleshoots system issues.
Licensure, Registration, and/or Certification Required:
  • None Required.
Education Required:
  • Bachelor's Degree (or equivalent knowledge) in Business or related field, or
  • Bachelor's Degree in Education.
Experience Required:
  • Typically requires 3 years of experience in adult education or healthcare revenue cycle with demonstrated training skills.
Knowledge, Skills & Abilities Required:
  • Exceptionally strong communication (verbal and written) and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills."
  • Strong organizational skills and ability to pay close attention to detail.
  • Ability to effectively present conclusions and recommendations in front of groups.
  • Effective critical thinking, creativity, problem solving, and decision making skills.
  • Proficiency with Microsoft Office (Excel, Word, and PowerPoint), or similar products. Ability to learn other applications proficiently.
  • Demonstrated teaching skills that promote learner involvement. Innovative coaching and counseling skills when dealing with education and development issues.
Physical Requirements and Working Conditions:
  • Must be able to lift up to 15 lbs. when carrying education material to classrooms.
  • Must be able to sit 50% and stand 50% of the workday.
  • May be exposed to extreme weather conditions when traveling between sites.
  • Exposed to normal office or home office environment.
  • Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range
$30.15 - $45.25

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation
  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
Benefits and more
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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