Communications Specialist

Communications Specialist - Dept Job ID: 293888 Location: Summerville Campus Full/Part Time: Full Time Job Summary The Communications Specialist for the Registrar's Office develops, manages, and delivers clear, accurate, and timely communications to students, faculty, staff, and campus partners. The role reforms, refreshes, and maintains the Registrar's Office web presence, oversees communication workflows across multiple platforms, manages social media content, and serves as the primary liaison for key communication systems, including Pathify, Slate, and Apex. The specialist ensures all messaging aligns with institutional standards and supports departmental goals related to student success, registration, academic records, and policy awareness. Responsibilities Student-facing communications: Execute targeted campaigns for registration periods, deadlines, and policy updates; implement automated messaging through Slate integrated with Banner; standardize student‑facing language; maintain communication map for timely outreach. Digital content development: Produce instructional videos and guides for registration, course planning, and transcript requests; enhance Pathify presence with accessible, visually consistent content; integrate key student services into the portal for seamless navigation. Web content management: Lead redesign of Registrar's website to align with AU branding and accessibility standards; use analytics to monitor engagement and drive continuous improvement; maintain site organization for optimal user experience. Internal communications and documentation: Update and manage critical internal documents; deliver timely communications to faculty/staff on registration, policy changes, FERPA, grading, etc. Marketing and brand alignment: Liaise with AU Communications to ensure all messaging reflects institutional tone and branding. Analytics and continuous improvement: Track engagement across web, email, Pathify, and video content; identify pain points and recommend CRM‑based solutions. Data and branding compliance: Review analytics for adherence to AU and IE standards; propose new data views based on campus feedback. Additional initiatives: Manage crisis communications for system outages; support social media announcements; conduct surveys to measure communication effectiveness and inform improvements. Perform all other duties as assigned. Required Qualifications Bachelor's degree in communications, marketing, public relations, higher education, or a related field. Preferred Qualifications Experience in higher education, especially in student services or academic operations. Knowledge of Pathify, Slate, or Apex (or comparable CRM/communication systems). Basic graphic design skills (e.g., Canva, Adobe Creative Suite). Understanding of accessibility standards for web and digital communications. Knowledge, Skills, & Abilities Knowledge: Familiarity with website content management systems; experience creating digital content and managing communication platforms. Skills: Assist customers concisely and comprehensively; detail‑oriented with strong prioritization and organizational skills; strong writing, editing, and proofreading skills. Abilities: Maintain confidentiality; retain information during training and day‑to‑day operations; manage multiple deadlines and work in a fast‑paced, collaborative environment; operate a computer and maintain a position at a computer for 8 hours per day, five days per week. Shift / Salary / Benefits Shift: Days; M-F Pay Band: B7 Salary: $20.28 to $25.34 hourly (commensurate with qualifications within established range) Recruitment Period: Until Filled Benefits: Health, dental, and life insurance; Teachers Retirement System (or Optional Retirement Plan); earned vacation time, sick leave, and 13 paid holidays. Tuition Assistance Program available for full‑time employees after 6 months. Conditions of Employment Pass a Background Check prior to starting. Complete a credit check if required for Positions of Trust or approved departmental Purchase Card usage. Provide motor vehicle reports if required to drive a university vehicle. Provide proof of completed academic degree(s) and post‑secondary coursework transcripts. Foreign‑trained candidates must provide an educational/credential evaluation. Ensure confidentiality, availability, and integrity of sensitive information and adhere to cybersecurity and privacy policies. Equal Employment Opportunity Augusta University is a proud equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply Consider applying with us today. To apply, visit the University Faculty & Staff career portal for external or internal applicants. For assistance contact 706‑721‑9365. #J-18808-Ljbffr