Full Time Field Service Technician

Job SummaryFull Time Field Service Technician – California East Bay AreaThe Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Kiosk Technician in the California East Bay area.There will be out-of-town travel 5 or more nights a month to service kiosks in other technician's territories. This position will require overnight travel 40% of the time, mainly assisting Northern California's 10 Technicians. There may be additional opportunities to travel to assist in other areas of the region.You would begin your career with RDS as a Kiosk Repair and Service Technician training on key duplicating, tag engraving kiosks as well as 3rd party service (Eco-ATM and Pokémon). The territory consists of 30-40 stores and number of hours per week is around 40 with a flexible schedule. This is an hourly position ranging from $22-25 an hour but is based on experience. Company car will be provided along with a corporate gas card for business miles.Essential Job Functions*Complete preventative maintenance, merchandising, cleaning, and product ordering at each store visit.Troubleshoot and repair kiosks and engraving machines based on scheduled visits as well as unscheduled repair dispatches.Plan weekly and daily travel schedule as needed based on service needs to maximize effectiveness and productivity.Serve existing accounts by examining scheduled service needs, sales trends and revenue improvement opportunities.Check text messages and emails for work related communication and respond to ETA on dispatches within 4 hours.Complete Plan-O-Grams, required software/hardware updates, store surveys, inventory and kiosk installs as required.Maintain good customer relations with store management and end-user* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.Education & ExperienceHigh School Diploma or GEDBackground in electromechanical repair and maintenancePrior experience in retail merchandising, field operations and customer service (preferred)Competencies – Knowledge, Skills and AbilitiesComputer literacy, including knowledge of Microsoft Word, Microsoft Excel, and OutlookAbility to always represent Hillman professionallyAbility to work weekends when requiredOperational EquipmentMust have an excellent driving record with a valid driver's licenseMust have reliable transportation with automobile insurance (mileage reimbursement)Must have a reliable cell phone (reimbursed)Work Environment and Physical DemandsWork EnvironmentSales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.Physical DemandsSales/Service: Medium, lifting up to 30 lbs., pushing/pulling up to 100 lbs.The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. #J-18808-Ljbffr