IT Field Service Technician

3 weeks ago


Las Vegas, United States OLAP SYSTEMS INTERNATIONAL PRIVATE LIMITED Full time
Job Overview:

We are seeking a skilled Field Service Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to customers in resolving hardware and software issues. This role involves communicating effectively with clients and utilizing various IT tools to deliver exceptional service.

Responsibilities:

- Respond to service requests and provide technical support to customers on-site
- Install, configure, and troubleshoot computer hardware and software systems
- Utilize ServiceNow, Remedy, Jira, and other tools to document and track issue resolution
- Perform system upgrades and maintenance tasks as needed
- Collaborate with the IT support team to ensure seamless operations
- Maintain accurate records of all service visits and customer interactions

Job Types: Full-time, Contract, Temp-to-hire

Pay: $20.00 - $20.50 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* Customer service: 1 year (Preferred)

Ability to Commute:
* Las Vegas, NV (Preferred)

Ability to Relocate:
* Las Vegas, NV: Relocate before starting work (Preferred)

Work Location: In person

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