Automotive Warranty Administrator

4 weeks ago


San Juan Capistrano, United States Capistrano Mazda Full time

Responsibilities:

  • Process warranty claims accurately and efficiently, ensuring compliance with manufacturer guidelines and dealership policies.
  • Review warranty repair orders for completeness and accuracy, verifying warranty coverage and required documentation.
  • Submit warranty claims to the manufacturer or warranty administrator in a timely manner, following established procedures and protocols.
  • Monitor the status of warranty claims and follow up as needed to ensure timely resolution and reimbursement.
  • Maintain accurate records of warranty transactions, including claim submissions, approvals, denials, and payments.
  • Assist service advisors and technicians with warranty-related inquiries, providing guidance and support as needed.
  • Communicate with manufacturers, suppliers, and warranty administrators to resolve issues and expedite claim processing.
  • Stay informed about warranty policies, procedures, and updates to ensure compliance and maximize reimbursement opportunities.
  • Adhere to all dealership policies and procedures, including confidentiality and data security protocols.

Requirements:

  • Previous experience in automotive warranty administration or related field preferred.
  • Strong attention to detail and accuracy in processing warranty claims and documentation.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Proficiency in using computerized warranty systems and software applications.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
  • Knowledge of automotive systems and repair processes preferred.
  • Valid driver's license and a clean driving record.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work setting:

  • In-person
  • Office

Work Location: In person



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