Automotive Warranty Administrator
4 weeks ago
Responsibilities:
- Process warranty claims accurately and efficiently, ensuring compliance with manufacturer guidelines and dealership policies.
- Review warranty repair orders for completeness and accuracy, verifying warranty coverage and required documentation.
- Submit warranty claims to the manufacturer or warranty administrator in a timely manner, following established procedures and protocols.
- Monitor the status of warranty claims and follow up as needed to ensure timely resolution and reimbursement.
- Maintain accurate records of warranty transactions, including claim submissions, approvals, denials, and payments.
- Assist service advisors and technicians with warranty-related inquiries, providing guidance and support as needed.
- Communicate with manufacturers, suppliers, and warranty administrators to resolve issues and expedite claim processing.
- Stay informed about warranty policies, procedures, and updates to ensure compliance and maximize reimbursement opportunities.
- Adhere to all dealership policies and procedures, including confidentiality and data security protocols.
Requirements:
- Previous experience in automotive warranty administration or related field preferred.
- Strong attention to detail and accuracy in processing warranty claims and documentation.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Proficiency in using computerized warranty systems and software applications.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Positive attitude and willingness to go above and beyond to ensure customer satisfaction.
- Knowledge of automotive systems and repair processes preferred.
- Valid driver's license and a clean driving record.
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
- Office
Work Location: In person
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