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Customer Service Representative
4 weeks ago
The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a seven-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.
This full-time position is located on-site at our South Clay Banking Center, in Millersburg, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.
Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.
Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve our customers in a professional and caring manner:
- Adhere to CSB Customer Service & Retail Ready Standards
- Follow CSB's professional standards of dress and conduct.
- Build rapport with customers by asking quality questions to help meet their needs
- Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
- Project a positive image of CSB:
- Promote CSB by participating in community activities
- Represent CSB through professional and courteous conduct.
- Execute service & sales initiatives to support growth in customer portfolios:
- Utilize relationship banking principles during customer interaction
- Understand and have the ability to explain the features and benefits of all banking products and services
- Recommend products and services that fit the needs of the customer
- Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
- Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
- Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
- Balance cash drawer at end of every banking day
- Assist customers in accessing safe deposit boxes
- Provide customer referrals to bank personnel as appropriate
- Scan proof work to Deposit Operations throughout each day
- Perform end of day duties as needed, such as utilities and cash advance item reconciliation
- Count and balance cash in automated teller machines (ATM)
- Balance and complete regular maintenance on coin machine
- Assist Banking Center Manager in opening and closing the Banking Center
- Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
Summary of Employee Benefits:
- Competitive base wage
- Incentive compensation and profit sharing
- Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance - (plan and/or benefits eligibility requirements apply)
- Paid time off for vacation, illness, bereavement, and jury duty
- 401(k) with an employer match and on-site advisers
- Employee Assistant Program (EAP) with free access to mental health resources
- Comprehensive wellness program with financial incentives to promote a healthy lifestyle
- Training and professional development opportunities to help you reach your long-term goals
- Paid holidays available immediately upon hire
- Volunteerism opportunities to give back to our local communities
The Commercial & Savings Bank is an Equal Opportunity Employer.
