Private Data Services Client Success Global Head of Account Management

Global Head Of Account Management Location: Atlanta preferred; New York secondary Corporate Title: (Experienced) Director Team Overview: The Account Management team within Private Data Services is responsible for the client service and day-to-day management of clients leveraging our Managed Data Service, eFront Insight, eFront FAIR, and eFront Fund Services. Role Overview We are seeking a dynamic individual to lead the Account Management globally. With 200+ clients and rapidly growing, this leader will bring together our teams in the Americas, EMEA, and APAC under one consistent process, ensuring strategic alignment, operational excellence, and exceptional client service. Key Responsibilities Strategic Leadership Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimization across the team. Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing our standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification. Align regional goals with broader business objectives and ensure consistent service standards globally. Partner with senior stakeholders across Aladdin, eFront, and broader BlackRock to deliver as one team. Team Oversight Lead and mentor regional team members, fostering collaboration and knowledge sharing. Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction. Drive talent development, succession planning, and career growth across the team. Client Engagement Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success. Drive client education and adoption of key advancements in the products. Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services. Escalate and resolve service delivery issues, ensuring proactive communication and client retention. Operational Excellence Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products. Champion continuous improvement initiatives, including automation, process optimization, and product enhancements. Collaborate with technology teams to ensure product stability and quality assurance during deployments. Internal Collaboration Cultivate strong relationships across BlackRock, including Business Development, Product, Engineering, and Operations, and Aladdin COO teams. Represent Private Data Services in global forums, steering committees, and leadership councils. Qualifications 10+ years of experience in client success, account management, or financial technology, with global leadership exposure. Experience with Asset Management Financial Technology and knowledge of Private Markets preferred. Proven track record of managing large, diverse teams and delivering complex client solutions. Deep understanding of alternative assets, investment data workflows, and financial markets. Exceptional communication, stakeholder management, and strategic thinking skills. Advanced proficiency in MS Office (especially Excel); familiarity with CRM and data platforms preferred. Bachelor's degree in finance, Economics, Technology, or related field; MBA or equivalent preferred. USD$200,000.00 - USD$275,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. For Atlanta, GA only the salary range for this position is USD$184,000.00 - USD$250,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our Hybrid Work Model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock.