Merchandising Service Manager

Merchandising Service Manager - Lowe's Companies, Inc. Join to apply for the Merchandising Service Manager role at Lowe’s Companies, Inc. 3 days ago: Be among the first 25 applicants. Team Leadership Schedules Merchandising Service team and manages resources to drive efficient project execution in fulfillment of the overall Merchandising Service strategy. Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time). Delivers onboarding and training, provides on‑job coaching, and mentors MSAs. Coaches MSAs on performance. Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs. Handles disciplinary actions and proactively partners with HR business partner. Manages project, travel, display, fixture expenses and weekly payroll. Identifies and resolves project and/or store‑level issues using available resources. Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams. Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate. Leads team to merchandise live goods in garden centers. Leads teams ranging from 11‑21 people. Collaborates with Field Project managers on large third‑party labor projects when needed. Customer Service Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Demonstrates sincere appreciation to customers. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs. Supports those that directly help customers by providing the tools and resources needed. Leads daily price change execution, audit and update price labels inside and outside the store. In‑Stock Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram. Confirms that all signage, reorder stickers, pricing, and product information is accurate. Confirms all product displays, resets, and bay integrity efforts are completed according to Lowe’s specifications, planograms, and merchandising and safety standards. Collaborates with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials. Leads efforts of buyback items and ensures they are pulled, prepped, and ready for shipping. Oversees the proper processing of damaged products. Clean and Safe Stores Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to one’s regular job duties: top‑stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). Maintains point‑of‑sale signage including bin‑plus‑beam label stock ensuring all bin locators are placed and price changes are activated. Follows state‑specific guidelines on price changes (Pricing Policy SF‑06). Pay Range: $27.80 – $30.05 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Associate Benefits Health, dental, and vision insurance. Life and disability insurance. Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time. Flexible spending and health savings accounts. 401(k) retirement account with company match. Employee Assistance Program with concierge, work/life services and no‑cost counseling for all kinds of needs. Education support programs, including tuition assistance and trade skills scholarships. Business travel accident insurance. Maternity and parental leave. Adoption assistance. Lowe’s Associate Discount and broad discount platform. Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards. Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. It is unlawful in Massachusetts to require or administer a lie‑detective test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr