Sr. Program Manager

Sr. Program Manager - Digital Supply Chain, Linear Ops Job ID: 3132565 | Amazon.com Services LLC Come build the future of entertainment with us. Are you interested in shaping the future of how customers discover and experience live television? Do you want to define the next generation of linear streaming operations at global scale? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add‑on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast‑paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. The Linear Operations team enables the seamless delivery of 24/7 television channels and pop‑up stations on Prime Video through end‑to‑end channel lifecycle management, metadata orchestration, and quality assurance, supporting over 18+ global marketplaces. We're pioneering a new generation of digital supply chain at remarkable speed to accelerate our market position and global reach. Prime Video is seeking a talented, driven Sr. Program Manager - Digital Supply Chain who can architect operational excellence at scale. Our ideal candidate will have deep expertise in digital supply chain management, metadata quality, and cross‑functional program leadership, with a proven track record of driving complex initiatives that deliver measurable business impact. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we continually adapt to a fast‑moving environment and push to drive efficiency and simplification for global customers. Key Job Responsibilities Own end‑to‑end delivery of Linear Quality operations and strategic products to enhance and enrich the customer experience for linear, working independently with limited guidance in ambiguous environments Architect and implement comprehensive operational frameworks including SLAs, SOPs, and proactive monitoring systems that enhance quality control processes and optimize feature functionality Lead cross‑functional alignment across 11+ teams, analyzing complex operational data to develop strategy and manage comprehensive forecasting with Finance, Product, Tech, and Business stakeholders Build strategic relationships with product, BI, and engineering teams to influence technical roadmaps, establish process requirements, and drive prioritization across multiple teams Design and implement quality monitoring systems for metadata attributes, creating proactive capabilities that enable early intervention and issue resolution before customer impact Drive cost optimization initiatives and capacity planning, identifying opportunities for automation, process improvement, and scale optimization to meet growing business demands Create reporting and dashboards for key metrics, communicating results to Directors and VPs through effective narratives and presentations Mentor both individual contributors and Program Managers, providing actionable feedback and training in operational excellence and leadership competencies A Day in the Life As a Sr. Program Manager, you'll analyze metadata quality metrics across our global linear catalog, identifying trends before they impact customers. You might influence engineering roadmaps in strategic planning sessions, present operational reviews to Directors and VPs showcasing measurable improvements, or collaborate with Finance on capacity forecasting. Throughout the day, you'll leverage your deep understanding of linear streaming technologies to solve complex problems, make data‑driven decisions, and drive operational excellence—whether designing quality frameworks, coordinating multi‑team migrations affecting thousands of stations, or mentoring team members on effective stakeholder management. About the Team The Linear Operations team manages end‑to‑end channel lifecycle operations, from station onboarding through steady‑state monitoring and optimization. We work at the intersection of operations, technology, and business strategy, partnering with engineering, product, content acquisition, and external providers to deliver seamless 24/7 streaming experiences across global marketplaces. Our work spans metadata quality management, schedule accuracy, tooling optimization, and process innovation— all focused on scaling our operations while maintaining exceptional quality standards as the guardians of the Linear customer experience. We prioritize building a diverse team where voices of all types can rally around the customer to deliver the most delightful experiences. We're looking for people interested in putting their fingerprint on both the customer experience and the team culture. If you're passionate about operational excellence, love solving complex problems with data‑driven approaches, and want to shape the future of linear streaming at global scale, this is the team for you. Basic Qualifications 5+ years of Supply Chain, Product Management, Program Management experience Experience owning end‑to‑end programs to drive results Bachelor's degree or equivalent Experience with variety of digital media workflows Experience delivering results for large, cross‑functional initiatives/projects, or experience communicating results to senior leadership Experience in data analysis and leveraging analytics to make decisions Experience communicating technical details verbally and in writing Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience with end‑to‑end project management Demonstrated ability to understand and discuss technical concepts, make tradeoffs, and evaluate new ideas with technical employees Preferred Qualifications Experience working cross‑functionally with tech and non‑tech teams Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc. Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. Experience in business process improvement, Lean or Six Sigma Experience using customer insights and data to deeply understand target customers and dive deep Experience with linear streaming, broadcast operations, video content supply chain, metadata standards, or content management systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgement, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr