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Call Dispatcher/Call Operator position for US Army at Ft. Campbell. KY
3 months ago
Title: Call Dispatcher/Call Operator
Location: Fort Campbell, KY 42223
Duration: Long Term
Experience in answering all incoming calls and connects callers with the correct extension.
Answer 9-1-1 and non-emergency phone calls from the public and dispatch appropriate law enforcement, fire or EMS units
Ability to hear and understand multiple sound sources
Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
Work under stressful conditions and react appropriately using good judgment
Availability to work shifts, including nights, weekends and holidays
Willingness to maintain respectful working relationships with co-workers, supervisors and the general public
Possess a clear and understandable radio and telephone voice
Experience in taking and relaying messages in an accurate and timely manner.
Experience in responding to emergency and urgent calls.
Experience in triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.