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Site Supervisor

3 months ago

McAllen, United States MVM Full time

Location: McAllen, TX

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

We are looking to add a Site Supervisor. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you

Here's what you need to be successful in this role:

  • Coachable: You are open to constructive criticism, with a strong desire to implement and sustain feedback by others, with ability to follow a workflow process
  • Customer service orientated: You understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly.
  • Committed: You have the passion and perseverance for what you want to accomplish
  • Supportive Mentality: Be honest, act with integrity, and keep the conversation focused on helping and nurturing children.
  • Frequent Travel: As required to fulfill the obligations and responsibilities of the position, you must be available 24/7 on an on-call basis with short notice.
  • Critical Duties: Support responsibilities that must continue to be performed during crisis situations and contingency operations.
Job Summary:

The Site Supervisor is responsible for supervision of employees for a particular field office for contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed in their office.

Essential Functions and Responsibilities:
  • Enforce program changes as specified by the Field Operations Manager/Program Manager and disseminate guidance to personnel.
  • Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
  • Implements, monitors, and ensures the effectiveness of the company's quality control plan and training programs. Escalates concerns and suggests improvement to the Site Manager.
  • Conducts random in-person spot checks during transportation events to ensure contract compliance.
  • Conduct operational inspections of program activities, office, vehicles, equipment, etc.
  • Monitors camera surveillance for Site Offices and vans to ensure contract compliance.
  • Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager.
  • Provides input on future staffing needs with the Site Manager and the Field Operations Manager/Program Manager.
  • Identifies inappropriate employee behavior and or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.
  • Manages and communicates with on-site teams that consist of Office Administrators, Logistics Specialists and Transportation Specialists.
  • Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system.
  • Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.
  • Ensures compliance with the company's policies and procedures and ensures changes are communicated to the team as necessary.
  • Oversees Logistics staff schedules, dispatches of vehicles and drivers, monitors speeding levels and provides the appropriate support.
  • Supervises the corporate vehicle maintenance and program; ensures vehicles are cleaned, fueled and ready for trips.
  • Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.
  • Assists Site Manager in conducting orientation and on-the-job training for Office Administrators and Logistics Specialists with regular check-ins to ensure all direct reports are onboarded correctly.
  • Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.
  • Monitors Power BI (Work Orders, Time-In Transit, TS Hours Worked/OT, TSs Not Worked, etc.) and the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.
Knowledge, Skills, Abilities, and Qualifications:
  • Possess a bachelor's degree from an accredited university (an associate degree with two or more years of extra relevant experience may be substituted for a bachelor's degree, or more than four years of related experience may be substituted for a degree).
  • Have at least two years or more of documented experience in a field related to law enforcement, social work, detention, corrections, or similar occupational; and (a minimum of four years of experience is required when an associate degree with two or more years of relevant experience is substituted for a bachelor's degree or 6 years of experience in a related field when four years of experience is substituted for a degree) and,
  • Demonstrate experience applicable to the goals and objectives of this requirement and appropriate for a similar program environment. Must be accessible by mobile phone 24/7/365.
  • 2 years' experience managing large operations with 50 to 70+ employees.
  • Valid driver's License, clean driving record.
  • Bilingual in English and Spanish preferred.
  • The work schedule may fluctuate according to work demands including evenings and weekends, periodic long and irregular working hours. Travel required frequently between offices, within the service area, to audit trips, and to attend meetings and conferences as required to fulfill the obligations and responsibilities of the position
  • Available to work a flexible schedule, including nights and weekends.
  • Availability to travel regularly within the United States.
  • Have investigative and report writing experience.
  • Must show proof of US passport or be in the process of obtaining one.
Clearance:
  • Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
  • Ability to obtain/maintain a Security Clearance.
  • Favorable credit check for all cleared positions.
  • Successfully pass a background investigation, drug screen.
  • May be required to pass or present specific requirements depending on the program (i.e. DOT exam, vaccinations, CPR, flu shot).
  • US Citizenship, Permanent Residency depending on the program.


Physical Requirements/Working Conditions:

Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.

Climbing/Stooping/Kneeling: 0% - 10% of the time.

Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.

Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.

Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.