Data Entry Customer Service

4 weeks ago

Dallas, United States Fresh Form Draft Full time
Data Entry Customer Service

Department: Talkishco

Employment Type: Full Time

Location: Dallas, TX

Compensation: $16.50 - $26.00 / hour

Description

Job Title: Data Entry Customer Service Representative

Company: Talkishco

Location: Dallas, TX

About Talkishco:
At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.

Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns.

Pay: $16.50 - $26.00 per hour

Key Responsibilities
  • Accurately enter customer information, transactions, and updates into the company's database.
  • Verify and correct data to maintain accuracy and integrity in all records.
  • Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner.
  • Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed.
  • Maintain and update customer records, ensuring that all relevant information is accurate and up to date.
  • Collaborate with internal departments to resolve customer complaints and issues efficiently.
  • Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction.
  • Monitor and report recurring issues to management to help improve customer service processes.
  • Perform general administrative tasks, such as filing, scanning, and managing communications.
  • Adhere to company policies and procedures when handling customer data and sensitive information.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus.
  • Previous experience in data entry or customer service roles is preferred.
  • Strong typing and data entry skills, with a focus on accuracy and speed.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Office (Word, Excel) and data management systems.
  • Ability to handle multiple tasks and work efficiently under pressure.
  • Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers.
  • Attention to detail and the ability to maintain confidentiality with sensitive customer information.
Benefits
  • Competitive salary
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Health benefits package
  • Paid time off and holidays

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