Teplis Travel Service | Senior Corporate Travel Account Manager | atlanta, ga

15 hours ago

atlanta, United States Teplis Travel Service Full time

Company Description


Teplis Travel Service, a Certified Women-Owned Business Enterprise (WBE), has been a leader in corporate travel management services for over 50 years. Teplis offers high-touch and high-tech business travel solutions, personalized traveler services, and advanced reporting solutions to help customers stay ahead. As part of the Frosch Global Travel Network and the Signature Travel Network, Teplis operates globally with a focus on flexibility, innovation, and passion in delivering top-notch service.


Role Description


Teplis Travel is seeking an experienced Senior Corporate Travel Account Manager for our high touch and fast paced Travel Management Company (TMC).


The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer/client experience. Work closely with our clients to understand their business/corporate travel needs for air, rental car, hotel, ground transportation, groups, and incentive reservations. Additionally, the Senior Corporate Travel Account Manager will collaborate with internal teams (Travel Operations, IT, Accounting, Sales, etc.) to optimize travel programs, provide strategic guidance, and drive business growth.


Responsibilities


  • Manage portfolio of corporate travel accounts of varying sizes and industries.
  • Interact on a personal level with our corporate travel accounts, building and maintaining client relationships, resolving client issues and ad-hoc requests, negotiating contracts, and ensuring customer satisfaction.
  • Work closely with key client accounts to provide corporate travel solutions and ensure client satisfaction.
  • Create synergies with internal stakeholders including Travel Operations and Information Technologies.
  • Serve as primary day-to-day liaison with assigned corporate travel clients and maintain positive ongoing relationships


Qualifications


  • Proven success in Corporate Travel account management or as Business Travel Manager in the corporate travel industry.
  • Experience managing clients for a corporate travel agency or Travel Management Company (TMC) a plus.
  • Experience with a CRM (Salesforce), Concur Travel, GDS (Worldspan, Galileo, Sabre, Travelport+) and Travel Agency Reporting (iBank, Prime Analytics, Grasp) experience is benefit as these skills will be needed day to day.
  • This is a client facing role that involves both in person and virtual meetings.
  • Background in Corporate Travel Agency Operations (e.g. Call Center, Ticketing, Groups, etc.) isa plus
  • Ability to multitask, strong organizational skills, and an eye for detail.
  • Some occasional travel will be required.
  • Strong presentation and communication skills
  • Microsoft Office experience is required.
  • Knowledge of travel industry trends and best practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data, generate reports, and make strategic recommendations
  • Proficiency in travel management software and tools
  • Customer-focused with a problem-solving attitude
  • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred skills

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