Service Manager

4 weeks ago


Findlay, United States Beer Barrel Pizza & Grill Full time
Service Manager

Goal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.

Responsibilities:
  • Hold the service team accountable for exceptional and quick service to ensure the guest experience is at the top of everyone's mind every shift in collaboration with the FOH supervisor, if applicable
  • Responsible for keeping beverage costs at or below company goals by weekly ordering and inventory and actively using Margin Edge to track COG progress while actively adjusting your processes to align with store goals
  • Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
  • Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
  • You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
  • Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
  • Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
  • Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
  • Uphold server tip credit and dual jobs compliance
  • Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
  • 100% table touches through the dot program
  • Communicate to the BOH manager and GM food quality issues or guest suggestions.
  • Responsible for drive-time and carryout accuracy
  • Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
  • Directly oversees the Guest Service Specialist (GSS) team
  • Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed
Qualifications:
  • A minimum of 3 years of supervisory or management experience
  • Experience in a high-volume restaurant with a full-service bar
  • Knowledge of or certification in safe food handling procedures
  • Knowledge of or certification in safe alcohol and bar procedures
  • Experience Leading diverse teams of people
  • Experience training and mentoring new staff
  • Strong judgment which can be used to set and achieve goals
  • A positive and upbeat personality, capable of inspiring others
  • Basic business math skills and computer literacy
Work environment:
  • This position is a full-time, 50-hour, exempt salaried position
  • This position reports directly to the General Manager
  • This position is 100% in-person

  • Service Manager

    3 weeks ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Job DescriptionJob DescriptionService ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink...

  • Service Manager

    2 weeks ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Service ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return...

  • Service Manager

    1 week ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Job DescriptionJob DescriptionService ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink...

  • Service Manager

    1 week ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Service ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return...

  • Service Manager

    4 weeks ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Service ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return...

  • Service Manager

    4 weeks ago


    Findlay, United States Beer Barrel Pizza & Grill Full time

    Job DescriptionJob DescriptionService ManagerGoal: To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink...


  • Findlay, United States Motion Recruitment Full time

    Job Description An appraisal company in Ohio is hiring a Software Engineering Manager to their team. As a Software Engineering Manager, you’ll be leading a team of software engineers in the development of critical applications that provide property and taxation services for state and local governments. This role is direct-hire and is onsite in Findlay,...


  • Findlay, United States Motion Recruitment Full time

    Job Description An appraisal company in Ohio is hiring a Software Engineering Manager to their team. As a Software Engineering Manager, you’ll be leading a team of software engineers in the development of critical applications that provide property and taxation services for state and local governments. This role is direct-hire and is onsite in Findlay,...

  • Master Merchandiser

    2 weeks ago


    Findlay, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: FINDLAY, OH Pay Rate: $11.50 Date Posted: 06/01/2024 Job ID: 154612 Job Description Retail Merchandisers Needed! Earn $$11.50 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • Master Merchandiser

    1 week ago


    Findlay, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: FINDLAY, OH Pay Rate: $11.50 Date Posted: 06/01/2024 Job ID: 154612 Job Description Retail Merchandisers Needed! Earn $$11.50 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...


  • Findlay, United States Findlay-Hancock County Public Library Full time

    Job DescriptionJob DescriptionSalary: $13.77 p/hr.Provides media related reference services to library patrons and supports the Media Services Department with projects as assigned.  Also will assist with management of the Media Collection and providing excellent customer service.Position also requires frequent walking, sitting, standing and ability to...


  • Findlay, United States Findlay-Hancock County Public Library Full time

    Job DescriptionJob DescriptionSalary: $13.77 p/hr.Provides media related reference services to library patrons and supports the Media Services Department with projects as assigned.  Also will assist with management of the Media Collection and providing excellent customer service.Position also requires frequent walking, sitting, standing and ability to...


  • Findlay, United States Partitions Plus Full time

    Partitions Plus offers a great compensation and benefits package including health insurance, company match retirement, generous PTO and major holidays, and much more. Partitions Plus is a manufacturer of packaging products. We provide expertise and high-quality solutions to some of the largest companies in the world. We are seeking to hire a talented and...


  • Findlay, United States 1st Choice Family Services Full time

    **Customer Service Representative** Call Center Findlay, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an...


  • Findlay, United States 1st Choice Family Services Full time

    **Customer Service Representative** Call Center Findlay, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an...


  • Findlay, United States Hancock Hotel Full time

    ****Purpose**** Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary...


  • Findlay, United States Hancock Hotel Full time

    ****Purpose**** Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary...

  • Food Services Leader

    3 weeks ago


    Findlay, United States Pilot Flying J Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Food Service Leader

    2 weeks ago


    Findlay, United States Pilot Company Full time

    **Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...

  • Food Services Leader

    3 weeks ago


    Findlay, United States Pilot Company Full time

    **Company Description** Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...