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Patient Service Representative, School

2 months ago

Penn Yan, United States Finger Lakes Community Health Full time

Please be aware that all staff are required to be vaccinated for COVID-19. Proof of vaccination will be required prior to employment.

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.

About Finger Lakes Community Health:

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

Job Summary:

The School Based Patient Service Representative (PSR) serves as the face of Finger Lakes Community Health (FLCH), greeting students as a liaison of the organization. The School Based PSR serves as a resource and guide for patients (students) at the school, assisting them with documentation, scheduling their visits, directing them to the right resources, and assisting them to, during, and from their appointments. This position works closely with both the patient and providers to appropriately provide.

Duties/Responsibilities:

  • Ensures patient documentation is current, complete, and accurate

  • Obtains schedule for each school day from FLCH electronic health record system (EHR)

  • Consult with the attendance office at the school to determine any absences

  • Serves as an escort for students to and from the classroom to the telehealth room

  • Support the student by connecting them virtually with an FLCH Therapist

  • Ensure a secure connection is made, the therapist is visible and audio is working

  • During services, coordinate between the school and FLCH on needs

  • Assists students, parents, and teachers with appropriate documentation and requirements.

  • Follow up with therapist on needs throughout day; parent needs, teacher needs, and student needs

  • Provides review and scanning of insurance information in the EHR

  • Maintains and creates records of patients (students) in FLCH EHR

  • Scans appropriate documentation into the patient (student's) chart (school packet, enrollment, releases, referral from PCP)

  • Coordinate individual billing needs with FLCH and the Therapist.

  • Performs other duties as assigned by the supervisor

Required Skills/Abilities:

  • Possesses organizational skills

  • Ability to follow established policies and procedures

  • Ability to work flexible schedules

  • Maintains confidentiality of patients and coworkers

Education and Experience:

  • High School or Equivalency Diploma

  • Prior experience working with children or school environment a plus

  • Prior customer experience is highly desirable

  • Valid NYS driver's license and NYS driving record that complies with FLCH policy.

Physical Requirements:

  • Must be able to hear and communicate with clients and staff on the telephone and those who are served “in person.”

  • Must be able to lift up to 40 pounds.

  • Must have vision that is adequate to read memo’s computer screen, registration forms, and other documents.

  • Must possess manual dexterity, to perform writing and keyboarding tasks.

  • Prolonged periods of sitting and working at a computer.

  • Must be cleared by both the school district and FLCH including background checks, finger prints and all other required clearances

  • Ability to squat, bend, kneel

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.

Department

Patient Service

Employment Type

Full-Time

Compensation

$16.00-$20.00