EverCommerce Payments

EverCommerce Payments - Customer Success Manager (Remote, US) EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically‑tailored, integrated SaaS solutions that help more than 690,000 global service‑based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end‑to‑end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en. The EverCommerce Payments organization, also known as PaySimple, is focused on delivering unparalleled value to our partners and customers through frictionless embedded payments and commerce solutions at scale. Customer Success Manager – The role involves developing deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value‑add conversations with customers who utilize our software and payment solutions. Responsibilities Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs. Master our payment solutions, supported products and services, and integration capabilities to provide small business customers with consultative guidance. Scale playbooks and best practices across multi‑location accounts, third‑party partners, and integrated software solutions. Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth. Identify ongoing sales opportunities within the portfolio to generate growth, referrals, and new leads. Upsell unused functionality and features to increase utilization, revenue, and reduce attrition. Passionately support EVCM Payments /PaySimple's commitment to creating an outstanding experience for all of our customers. Experience and Skills 2–4 years managing a portfolio of accounts (SaaS account management a plus). Experience and demonstrated success in a high‑volume sales or account management capacity, engaging with VP/C‑suite/SMB owners. Organized, detail‑oriented individual capable of meeting short‑deadline goals on a daily basis. Ability to prioritize the most important activities daily to maximize time spent on each account. Strong Excel skills with the ability to understand, analyze, and interpret data to make organizational, planning, and problem‑solving decisions. Strong written and oral communication skills.A team player who performs well independently. Ability to multitask, take direction, and execute with precision. Must be a confident, adaptable self‑starter. Previous payment processing related experience a plus. Where The EverCommerce team is distributed globally and this role can be based anywhere in the United States. The role may require travel to our corporate headquarters in Denver, Colorado, or to other office locations around North America. Benefits and Perks Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid. Continued investment in your professional development. Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. 401(k) with up to a 4% match and immediate vesting. Flexible and generous (FTO) time‑off. Employee Stock Purchase Program. Compensation The on‑target earnings compensation (base + commissions) for this position is $70,000 to $80,000 USD per year in most U.S. locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience #J-18808-Ljbffr