Director, Operations

Director, Operations & Business Development RAYUS Radiology is looking for a Director, Operations & Business Development to join our team. As a Director, you are accountable for overseeing and managing sales and operational aspects of running a center(s), which includes planning, staff management, budget management, maintaining relationships with referring groups, and on‑going customer service functions. You will be responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs, etc.) for the market. This is a full‑time position. Essential Duties & Responsibilities (40%) Center Operations Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc. related to the center Remains visible at centers and has an understanding of a center’s morale and workload Works with sales team, patients, and referring offices to ensure satisfaction Attend sales calls and lunch meetings with sales team Interfaces with Medical Director, SVP/RVP, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations Develops and manages partner relationships with hospitals, radiologist groups, and/or other partners Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator Implements strategies to promote teamwork within the center and with other associates including management and radiologists Partners with corporate functional areas, as well as the local operations staff and RVP/SVP, to ensure smooth and successful integration and implementation of new services or centers Ensures compliance with all HIPAA guidelines (30%) Staff Management Oversees and assists in training of new associates and supervisors, providing resource and technical expertise Supports and conducts training efforts for continuing education for the technologists and nurses Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc. Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates Maintains productive relationships with center’s customer base in defined market through delivery of extraordinary customer service, personal visits, and support enhancing the company’s vision and values for our patients Leads regular staff meetings and associate one‑on‑one discussionsArranges appropriate physician coverage for all contrast and sedation studies Maintains staff retention by implementing effective retention strategies (25%) Center Planning Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation Develops and manages the budget for the center(s) and recommends financial decisions for the market Monitors performance and profitability of services offered Partners with the sales team to ensure profitable growth and increased market share for the market Interfaces with radiologists to create and maintain up‑to‑date protocol manuals for all modalities Assists in targeting pay‑or relationship opportunities in the market Monitors pay‑or referral activity (5%) Completes other tasks and projects as assigned Seniority level: Director Employment type: Full‑time Job function: Management and Manufacturing Industry: Hospitals and Health Care #J-18808-Ljbffr