24 Seven Talent | Field Technician | honolulu, hi

6 days ago

honolulu, United States 24 Seven Talent Full time

Onsite (store to store)

Located in Honolulu, HI

$28/hr

1 year contract (full time hours)


Responsibilities:

  • Provide quick and effective assistance to users, working on-site through troubleshooting, remediation and maintenance.
  • Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
  • Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
  • Utilize your acumen to understand the difference between a singular failure or a widespread issue and escalating as necessary
  • Identify why a problem is occurring, analyze the possible failure points and create an effective plan and documentation for resolution using technical solutions
  • Perform maintenance activities to help prevent unexpected failures of technical equipment.
  • Demonstrate understanding and consistently deliver within the target SLA and KPI’s for the specific area.


You own this if you have…

  • 2+ years' tech support experience
  • 2+ years’ experience troubleshooting, testing, or repairing technical equipment
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers, access points, network hardware and cabling,
  • High motivation and self-direction with sound problem-solving and technical troubleshooting skills
  • Ability to read/understand technical documentation and aptitude to learn quickly
  • Ability to function well in a fast-changing work environment
  • Ability to repetitively walk, bend, reach, stand, climb ladders and lift up to 50lb boxes without difficulty

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