Head of Community

About Manta CaresNavigating cancer is like embarking on a treacherous hike—without a map, gear, or guide. Manta Cares provides the most comprehensive self-advocacy toolkit available, empowering patients every step of the way, transforming the cancer journey.Manta Cares is a digital health company founded and led by cancer patients, survivors, caregivers, and oncologists. Our team brings over 50 years of combined healthcare experience, with backgrounds at McKinsey, Stanford, MIT, and ASCO, among others. Backed by top-tier venture funds—including Pear Ventures, Sozo Ventures, and 1843 Capital—we generate revenue through partnerships with leading life sciences organizations.About this RoleAs Head of Community, you will build, nurture, and grow our cancer patient and care-partner community across all channels, both directly, and through partnerships with non-profits and other communities. You'll excel in this role if you're passionate about making a meaningful impact in the cancer care space, have experience building and scaling communities from the ground up, and possess the empathy and communication skills needed to support individuals during challenging times. This role requires someone who can balance strategic thinking with operational excellence and is comfortable working in a fast-paced startup environment.What You'll LeadPatient Engagement & SupportDesign, test, and implement engagement strategies that foster connection among cancer patients and care-partners, in partnership with the product & design teamsAnalyze the community support funnel to identify opportunities for improvement and future Manta Care’s product developmentMonitor and respond to requests coming through our website and app, ensuring timely response and supportProvide technical support to community members using Manta's digital toolsPartnership Development & ExpansionDevelop and maintain relationships with non-profits, foundations, and patient-advocacy groups to further awareness and usage of the digital Manta toolsEnable partners to co-market the Manta platform to their communities, and enable patients and care-partners to easily onboard onto the Manta platformAttend and facilitate patient-focused events, both virtual and in-personProgram & Community ManagementPartner with leadership to drive strategic initiatives (e.g., Advocate-in-the-loop) that enhances the direct interaction with the patient communityCreate, implement, and expand our patient support programs, iterating based on community needs and feedbackTrack program impact through qualitative and quantitative measuresWho You are5-8 years of professional experienceProven track record of designing, managing and scaling customer facing programsBackground in relationship building and partnership developmentMBA educationPrior early stage startup experience (ideally seed/series A)Experience in patient advocacy and partnering with non profitsPersonal connection to cancer as a patient, survivor or care-partnerKey DetailsFull-time; Hybrid in the SF office, at least 2 days a week (currently Tuesday/Wednesday)Attend virtual + in-person community events (2-3 times per quarter)Salary: $150,000 - $175,000 (range is based on years of relevant work experience)Meaningful equity package with significant upside potentialPerks & BenefitsUnlimited paid time offComprehensive medical, dental, and vision insuranceIn-person workspace in Mission Bay/Downtown SFWeekly in office team lunchesMonthly team eventsManta Cares is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply. #J-18808-Ljbffr